Hybrid HVAC Client Services & Growth Specialist

Trane Technologies; Portland (OR); Presencial; USD 44.000 - 89.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K match

Paid time off

Tuition assistance

Employee wellness program

Descripción de la vacante

Trane Technologies in Portland, OR is seeking a Client Services Representative to connect base customers with fulfillment and acquisition teams. You will work with elite technicians, operations and sales to demonstrate why Trane is the best partner for HVAC service, replacement, controls, rental and digital needs.

This role offers opportunities to grow within both acquisition and fulfillment paths, maintain and grow customer base, and requires strong communication, relationship building, and

Formación

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Customer service with relationship building experience is a plus.
• Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation

Responsabilidades

• Coordinate the renewal of service contracts
• Look for opportunities to expand our offerings with our customers
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Develop accurate and timely estimates through input of the field and sales team's knowledge.
• Assists in creating standard work / cadence for meeting customer needs.

Conocimientos

Customer service

Relationship building

Communication

Multi-tasking

Problem solving

Adaptability

Educación

Bachelor’s degree or certificate

Descripción del empleo

Trane Technologies in Portland, OR is seeking a Client Services Representative to connect base customers with fulfillment and acquisition teams. You will work with elite technicians, operations and sales to demonstrate why Trane is the best partner for HVAC service, replacement, controls, rental and digital needs.

This role offers opportunities to grow within both acquisition and fulfillment paths, maintain and grow customer base, and requires strong communication, relationship building, and