Client Success & Renewal Specialist

Trane Italia; Salt Lake City (UT); Hybrid; USD 75,000 - 98,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance / education

Paid time off

Job summary

Trane Italia is seeking a Client Service Representative to deliver exceptional service and support by managing service agreement renewals, quoting, and follow‑ups with a focus on growth within a portfolio of small accounts.

You will collaborate with the sales and operations teams to meet financial goals, expand scope, and ensure contractual obligations are fulfilled. The role involves on-site customer interactions and some field activity as needed.

Qualifications

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Customer service with relationship building experience is a plus.
• Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation.
• Must possess a valid driver’s license for a minimum of 12 months.
• Working knowledge of HVAC systems preferred.

Responsibilities

• Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and accounts.
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Driving new mechanical service agreements and service agreement renewals.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
• Identifies and communicates issues, business goals and objectives on all assigned accounts.
• Responsible for responding within 24 hours to all customer inquiries and concerns.

Skills

Customer service

Relationship building

Problem solving

Collaboration

Adaptability

Results orientation

Communication

Multi-tasking

HVAC knowledge

Driving license

Education

Bachelor’s degree or certificate

Job description

Trane Italia is seeking a Client Service Representative to deliver exceptional service and support by managing service agreement renewals, quoting, and follow‑ups with a focus on growth within a portfolio of small accounts.

You will collaborate with the sales and operations teams to meet financial goals, expand scope, and ensure contractual obligations are fulfilled. The role involves on-site customer interactions and some field activity as needed.