Hybrid Client Success Coordinator - Pharmacy Benefits

Aon; Chesterfield (MO); Hybrid; USD 39,000 - 62,000; Full time

Benefits offered by this job

PTO & Holidays

401(k) with match

Discount programs

Health & wellness programs

Job summary

NFP Rx Solutions in Chesterfield, MO is seeking a Client Success Coordinator to bridge client needs with prescription benefit programs and clinical initiatives. The role collaborates with analytics, consultants, and external partners to optimize benefits and ensure smooth program integration.

Responsibilities include SCAP, IMM, and patient assistance activities, along with reporting, data integrity, and CRM management.

Qualifications

• Basic Communication Skills: Ability to communicate effectively in writing and verbally.
• Learning Agility: Proactively expands abilities and resolves issues.
• People Skills: Fosters positive working relationships.
• Perseverance: Follows through and meets deadlines.
• Critical Thinking: Analyzes and challenges solutions.
• Technology Skills: Proficient with Microsoft Office and related tools.
• Resiliency: Adapts to change and handles pressure.
• Basic Math Skills: Applies percentages and basic calculations.
• Ethics & Integrity: Maintains confidentiality and HIPAA compliance.

Responsibilities

• SCAP: facilitate calls, enroll in copay programs, audit claims, update tracker.
• IMM: identify new IMM utilizers and manage lists in CRM Zoho.
• Patient Assistance: locate financial aid for eligible members.
• Reporting: support client performance reviews and data aggregation.
• Data Integrity: monthly data audits and error resolution with BI team.
• CRM Management: monthly updates to Zoho CRM.
• AI Alerts: weekly high-dollar claims and outliers notices.
• Case Management: collaborate with PBM partners to resolve issues.

Skills

Basic Communication Skills

Learning Agility

People Skills

Perseverance

Critical Thinking Skills

Technology Skills

Resiliency

Basic Math Skills

Ethics & Integrity

Education

Bachelor's degree or equivalent experience

Job description

NFP Rx Solutions in Chesterfield, MO is seeking a Client Success Coordinator to bridge client needs with prescription benefit programs and clinical initiatives. The role collaborates with analytics, consultants, and external partners to optimize benefits and ensure smooth program integration.

Responsibilities include SCAP, IMM, and patient assistance activities, along with reporting, data integrity, and CRM management.