Hybrid Client Specialist: Customer Care & IRA Solutions

ADP; El Paso (TX); Hybrid; USD 25,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings Match

Wellness Program

Short/Long-Term Disability

Volunteer Time Off

Job summary

ADP is hiring a SIMPLE IRA Specialist in a hybrid role in El Paso, TX. Join a team focused on delivering best-in-class customer service for ADP clients, resolving routine issues, and guiding less-experienced teammates.

The position emphasizes collaboration with colleagues and ongoing training to maximize value from ADP products. The role requires at least 2 years of experience, a High School diploma, and active securities licenses (Series 6/63/7).

Qualifications

• At least 2 years of previous experience.
• High School diploma (required).
• Series 6, 63 or 7 active certification.

Responsibilities

• Serve as a subject matter expert in handling routine client requests for ADP clients.
• Resolve routine customer concerns with pre‑defined solutions.
• Answer non-technical questions regarding ADP products.
• Provide consultation and help answer non-technical questions supporting less-experienced specialists on the team.
• Learn and navigate ADP systems to respond to issues.

Skills

Customer service experience

Bilingual English/Spanish

Communication skills

Education

High School diploma

Bachelor's degree

Job description

ADP is hiring a SIMPLE IRA Specialist in a hybrid role in El Paso, TX. Join a team focused on delivering best-in-class customer service for ADP clients, resolving routine issues, and guiding less-experienced teammates.

The position emphasizes collaboration with colleagues and ongoing training to maximize value from ADP products. The role requires at least 2 years of experience, a High School diploma, and active securities licenses (Series 6/63/7).