SIMPLE IRA Specialist — Hybrid Client Support Pro

apply; Town of Texas (WI); Hybrid; USD 36,000 - 52,000; Full time

Job summary

ADP is hiring a Customer Service professional to support clients with routine requests and non-technical product questions. This hybrid role combines in-office collaboration with working from home two days per week.

Ideal candidates have at least 2 years of experience, a High School diploma, and may hold a Series 6/7/63 license. Bilingual English/Spanish, strong communication, and teamwork are preferred attributes for success.

Qualifications

• 2+ years of customer service experience.
• High School diploma required.
• Active Series 6, 7 or 63.

Responsibilities

• Serve as SME handling routine client requests for ADP clients.
• Resolve routine customer concerns with pre-defined solutions.
• Answer non-technical questions regarding ADP products.
• Provide consultation and help teammates on the team.
• Learn and navigate ADP systems to respond to issues.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Problem-solving

Education

High School diploma

Bachelor's degree (preferred)

Tools

ADP systems

Job description

ADP is hiring a Customer Service professional to support clients with routine requests and non-technical product questions. This hybrid role combines in-office collaboration with working from home two days per week.

Ideal candidates have at least 2 years of experience, a High School diploma, and may hold a Series 6/7/63 license. Bilingual English/Spanish, strong communication, and teamwork are preferred attributes for success.