SIMPLE IRA Specialist | Hybrid Customer Service & Solutions

apply; El Paso (TX); Hybrid; USD 36,000 - 54,000; Full time

Job summary

ADP is hiring an experienced SIMPLE IRA Specialist to join a team delivering best-in-class customer interactions. The role combines service excellence with guidance on products and solutions, supported by comprehensive training programs.

The position supports clients by handling routine requests, resolving issues, and offering helpful, non-technical product information. It is a hybrid role, requiring office presence three days per week and remote work two days per week.

Qualifications

• 2+ years of previous experience in customer service or support.
• Able to answer non-technical questions and provide pre-defined solutions.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Serve as a subject matter expert handling routine client requests for ADP clients.
• Resolve routine customer concerns using pre-defined solutions and guidance.
• Answer non-technical questions regarding ADP products.
• Provide consultation and help less-experienced specialists on the team.
• Learn and navigate ADP systems to respond to issues.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High School diploma

Bachelor's degree

Job description

ADP is hiring an experienced SIMPLE IRA Specialist to join a team delivering best-in-class customer interactions. The role combines service excellence with guidance on products and solutions, supported by comprehensive training programs.

The position supports clients by handling routine requests, resolving issues, and offering helpful, non-technical product information. It is a hybrid role, requiring office presence three days per week and remote work two days per week.