Hybrid Client Services Specialist – Southfield, MI

SGS Technologie Pvt Ltd.; Southfield (MI); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Laptop provided

Job summary

SGS Technologie Pvt Ltd. in Southfield, MI seeks a Client Services Representative for a strictly temporary, hybrid role (onsite 3 days, remote 2 days). The CSR supports the Southfield office and acts as the main contact for clients with questions; training is 1–2 weeks and adds exposure to SharePoint guides for handling scenarios.

Typical day includes 50–60 calls (up to 80 during tax season). Focus on quality, accuracy, and compliance, with emphasis on password resets, address changes, and

Qualifications

• 2-3 years of recent customer service experience, ideally from a call center.
• Ability to type and be on the phone at the same time.
• Navigate through numerous systems at once.
• Experience using dual monitors.
• Proficient with Microsoft Word, Outlook, and basic Excel.
• Type at least 40 WPM.
• Excellent verbal and written communication skills.
• Experience in banking/financial services is preferred but not required.

Responsibilities

• Answer inbound calls from clients with exceptional customer service.
• Resolve general inquiries such as username/password resets and address/phone changes.
• Respond to inquiries or complaints regarding the bank's products or services.
• Review and research requests using policies or procedures.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or resolutions.
• Follow up to ensure customer satisfaction and adherence to policies.

Skills

Customer service

Typing 40 WPM

Multisystem navigation

Dual monitors

MS Office

Communication skills

Banking experience

Job description

SGS Technologie Pvt Ltd. in Southfield, MI seeks a Client Services Representative for a strictly temporary, hybrid role (onsite 3 days, remote 2 days). The CSR supports the Southfield office and acts as the main contact for clients with questions; training is 1–2 weeks and adds exposure to SharePoint guides for handling scenarios.

Typical day includes 50–60 calls (up to 80 during tax season). Focus on quality, accuracy, and compliance, with emphasis on password resets, address changes, and