Remote Client Success & Retention Manager

LINQ; United States; Hybrid; USD 55,000 - 58,000; Full time

Job summary

LINQ is seeking a Client Relationship Manager to lead on relationships with clients, delivering white-glove service and ensuring retention, growth, profitability, and satisfaction. Hybrid Pittsburgh and fully remote options available for qualified candidates.

A strong internet connection and in-person 3 days/week in Pittsburgh may be required. Responsibilities include managing client portfolios, negotiating agreements, reviewing invoices, and collaborating across departments to meet client

Qualifications

• Bachelor's degree in Business Management preferred or equivalent experience.
• 1 year of experience in a client service, account management or related position.
• Professional individual with ability to perform independently as well as part of a team.
• Willingness to learn new systems and applications.
• Must have excellent communication skills both written and verbal.
• Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ.
• Able to proactively identify areas of improvement and act appropriately with a sense of urgency.
• Ability to multi-task, work with multiple team members and manage deadlines.
• High quality organizational skills; strong attention to detail.
• Familiarity with CRM or Salesforce.
• Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines.
• You have an entrepreneurial spirit and the ability to take initiative.
• A robust internet connection is required for team and client calls.
• Ability to travel up to 20% for conferences, client meetings and events.

Responsibilities

• Serve as the primary contact point for a portfolio of clients, ensuring that clients' requests and inquiries are addressed in a timely and effective manner.
• Negotiate agreements with clients to maximize value for LINQ.
• Review client's monthly invoices for accuracy.
• Develop strong professional relationships with clients, stakeholders, leadership and team.
• Monitor client account health on a regular and consistent basis.
• Collaborate with multiple departments to ensure clients' needs and expectations are met and exceeded.
• Run ad-hoc reports per client requests.
• Educate clients about new services and features.
• Drive strong KPI performance by documenting interactions, achieving a successful NPS score, and ensuring high retention rates.
• Assist the Account Success Manager with onboarding tasks.
• Other duties as assigned.

Skills

Excellent communication

Negotiation

Multi-tasking

CRM or Salesforce

Team collaboration

Entrepreneurial spirit

Willingness to learn

Self-accountability

Reliable internet

Travel readiness

Proactive improvement

Education

Bachelor's degree in Business Management

Equivalent experience

Tools

Salesforce CRM

Job description

LINQ is seeking a Client Relationship Manager to lead on relationships with clients, delivering white-glove service and ensuring retention, growth, profitability, and satisfaction. Hybrid Pittsburgh and fully remote options available for qualified candidates.

A strong internet connection and in-person 3 days/week in Pittsburgh may be required. Responsibilities include managing client portfolios, negotiating agreements, reviewing invoices, and collaborating across departments to meet client