Remote Client Services Specialist II - Daytime

LINQ Services; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

LINQ Services is seeking a Client Services Specialist II for daytime, Monday-Friday, in a fully remote role. You will handle email, chat and phone support, delivering exceptional service to our clients while maintaining strong relationships.

Based in the United States or Canada, with hybrid options near Pittsburgh, PA. The ideal candidate has call center experience, strong communication skills, and a proactive problem-solving mindset.

Qualifications

• Minimum 1 year of prior call center experience.
• High school diploma, GED or equivalent.
• Reliable remote internet with adequate speed.
• Strong written and verbal communication with active listening.
• Ability to work a flexible schedule and manage multiple interactions.

Responsibilities

• Respond to client emails, chat and phone requests promptly.
• Use multiple systems to resolve tickets and provide solutions.
• Resolve tickets accurately and timely, prioritizing urgency.
• Collaborate with teammates and escalate when needed.
• Meet or exceed KPIs for tickets handled and response times.
• Handle bulk action requests as assigned.
• Maintain knowledge of vendor platforms and migrations.
• Monitor team messaging and assist colleagues when needed.
• Stay up to date with trainings on MDM and product knowledge.
• Provide support for escalated cases and after-hour on-call periods.

Skills

Call center experience

Customer service orientation

Active listening

Clear communication

Interpersonal skills

Education

High school diploma or GED

Tools

CRM software (Salesforce)

Microsoft Office (Word/Excel/Outlook)

Job description

LINQ Services is seeking a Client Services Specialist II for daytime, Monday-Friday, in a fully remote role. You will handle email, chat and phone support, delivering exceptional service to our clients while maintaining strong relationships.

Based in the United States or Canada, with hybrid options near Pittsburgh, PA. The ideal candidate has call center experience, strong communication skills, and a proactive problem-solving mindset.