Remote Client Services Specialist II - Mobile Solutions

LINQ; Baltimore (MD); On-site; USD 27,552 - 30,307; Full time

Job summary

LINQ Services is seeking a Client Service Specialist II to join a collaborative team focused on delivering exceptional customer experiences. This fully remote role serves US and Canada clients, with some preference for hybrid remote work near Pittsburgh, PA.

You will manage email, chat, and phone tickets, resolve issues, and maintain strong client relationships. Ideal candidates have call center experience, strong communication skills, and the ability to multitask across systems.

Qualifications

• Minimum 1 year of prior call center experience.
• High school diploma or equivalent.
• Reliable private remote workspace with sufficient internet.
• Strong communication and problem-solving skills.
• Ability to work a flexible schedule.

Responsibilities

• Respond to client emails, chat, and phone support requests.
• Use multiple systems to resolve tickets efficiently.
• Resolve tickets accurately and promptly.
• Prioritize tickets by urgency and severity.
• Collaborate with teammates and escalate when needed.
• Meet or exceed KPIs for tickets and response times.
• Handle bulk client actions as assigned.
• Maintain knowledge of vendor platforms and processes.
• Monitor team messaging for inquiries and assist colleagues.
• Stay current with LINQ trainings on MDM and related topics.
• Assist clients with phone migrations and escalated cases.
• Provide after-hours on-call support during holidays.

Skills

Active listening

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

CRM software

Salesforce

Job description

LINQ Services is seeking a Client Service Specialist II to join a collaborative team focused on delivering exceptional customer experiences. This fully remote role serves US and Canada clients, with some preference for hybrid remote work near Pittsburgh, PA.

You will manage email, chat, and phone tickets, resolve issues, and maintain strong client relationships. Ideal candidates have call center experience, strong communication skills, and the ability to multitask across systems.