Hybrid Client Services Specialist (B2B Tech)

Corporation Service Company; Logan (UT); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid work schedule

Mentorship and training

Open Sesame access

Job summary

CSC seeks a Client Service Representative to support enterprise clients in a hybrid work model with three days onsite in Logan, UT and two days remote. You will resolve inquiries across channels, manage domain assets, and maintain strong client relationships while collaborating with internal teams to ensure security and satisfaction.

You will need excellent communication, problem-solving, and multitasking abilities, plus strong MS Office skills to succeed in a fast-paced B2B environment.

Qualifications

• Experience in a customer-centric environment.
• Excellent written and verbal communication.
• Ability to think critically and be solution oriented.
• Proficient in MS Excel, Word, and Outlook.
• Able to learn and discuss new technology.
• Strong organizational skills under pressure.
• Capable of working independently and in a team.
• Attention to detail and high quality results.

Responsibilities

• Respond promptly to client inquiries via chat, phone, and email.
• Manage a portfolio of domain names and digital assets for clients.
• Build and maintain client relationships by understanding needs.
• Troubleshoot and resolve orders and inquiries related to domains, DNS, and digital certificates.
• Escalate unresolved issues to appropriate teams with timely follow-up.
• Develop product knowledge and communicate changes to clients.
• Collaborate with DBS teams on launches and projects.
• Aim to meet or exceed metrics reflected in NPS results.

Skills

Customer service

Communication

Critical thinking

Multitasking

Teamwork

Independent worker

Attention to detail

Bilingual (a plus)

Tools

MS Office Suite

Job description

CSC seeks a Client Service Representative to support enterprise clients in a hybrid work model with three days onsite in Logan, UT and two days remote. You will resolve inquiries across channels, manage domain assets, and maintain strong client relationships while collaborating with internal teams to ensure security and satisfaction.

You will need excellent communication, problem-solving, and multitasking abilities, plus strong MS Office skills to succeed in a fast-paced B2B environment.