Client Services Pro — Hybrid, Growth Path

Corporation Service Company; Wilmington (DE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid or remote work schedules

Annual leave

Tuition reimbursement

Referral bonuses

Job summary

Corporation Service Company (CSC) is seeking a Client Service Representative for our Small Business Call Center. You will work directly with client companies and internal teams to deliver solutions that keep their business running smoothly.

You’ll help resolve inquiries quickly and professionally, with training and mentorship provided. The role emphasizes relationship building, accurate data handling, and timely responses via phone or electronic channels.

Qualifications

• At least 3 years of experience working in a customer service or administrative capacity.
• Energetic self-starter who thrives in a fast-paced, team-oriented environment.
• Attention to detail and accuracy.
• Strong prioritization and time-management skills.
• Flexibility and agility, with the ability to multitask.
• Problem-solving skills.
• Strong computer skills and proficiency in MS Office, Word, and Excel.
• Excellent verbal and written communication skills.

Responsibilities

• Build relationships with our clients to better understand their unique needs and concerns.
• Research, analyze, review, and process legal documents.
• Fulfill requests and answer questions for internal and external customers via phone or electronically.
• Provide excellent client service to both internal and external clients.
• Manage client portfolios and organize workflow to meet clients’ time frames and demands.
• Data entry of client information, electronic filing, and retrieval of documents.
• Navigate between multiple databases quickly and accurately.
• Recommend process improvements where applicable.
• Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services.

Skills

Customer service

Communication

Attention to detail

Time management

Multitasking

Problem solving

MS Office (Word/Excel)

Verbal & written comms

Tools

MS Office

Job description

Corporation Service Company (CSC) is seeking a Client Service Representative for our Small Business Call Center. You will work directly with client companies and internal teams to deliver solutions that keep their business running smoothly.

You’ll help resolve inquiries quickly and professionally, with training and mentorship provided. The role emphasizes relationship building, accurate data handling, and timely responses via phone or electronic channels.