Hybrid Client Services Specialist

Corporation Service Company; Logan, Northern (UT, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid schedule

Mentorship program

Training resources

Benefits package

Job summary

Corporation Service Company is seeking a Customer Service Representative to support our global B2B clients in a hybrid role based in Logan, UT. You will be the primary contact for internet products and services, resolving inquiries and guiding clients through domains, DNS, and digital assets.

We value proactive problem solving, clear communication, and teamwork. Training, mentoring, and growth opportunities accompany a competitive benefits package in a fast-paced environment with a focus on

Qualifications

• Experience in a customer-centric environment.
• Strong written and verbal communication skills.
• Ability to think critically and be solution oriented.
• Proficient with Microsoft Office including Excel, Word, Outlook.
• Ability to learn new technology.
• Balancing priorities in a fast-paced environment.
• Ability to work both independently and in a team.
• Strong organizational skills and attention to detail.
• Bilingual skills are a plus.

Responsibilities

• Respond promptly and accurately to client inquiries via chat, telephone, and email.
• Help clients manage a portfolio of domain names and digital assets.
• Build and maintain client relationships by understanding client needs.
• Troubleshoot and resolve orders related to domain names, DNS, digital certificates, and branding.
• Identify and escalate unresolved issues to the appropriate teams.
• Develop and maintain in-depth knowledge of services and product offerings.
• Collaborate with DBS teams on client launches and projects.
• Strive to meet or exceed client service metrics, including NPS.

Skills

Customer-centric mindset

Effective communication

Critical thinking

Team collaboration

Problem solving

Adaptability

Tools

MS Excel

MS Word

Outlook

Job description

Corporation Service Company is seeking a Customer Service Representative to support our global B2B clients in a hybrid role based in Logan, UT. You will be the primary contact for internet products and services, resolving inquiries and guiding clients through domains, DNS, and digital assets.

We value proactive problem solving, clear communication, and teamwork. Training, mentoring, and growth opportunities accompany a competitive benefits package in a fast-paced environment with a focus on