Hybrid Client Services Specialist

TEKsystems; United States; Hybrid; USD 31,000 - 45,000; Part time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) Plan

Paid Time Off

Life Insurance

Disability Coverage

HSA

Transit Benefits

EAP

Job summary

TEKsystems is seeking a Client Services Representative to support the Client Services team in a hybrid role based in St. Petersburg, FL. You will handle inbound client inquiries, assist with account access issues, and document activities in the Raymond James system while maintaining high-quality service.

The position is entry level with training, expects 50–60 calls per day (up to 80 during tax season), and emphasizes accuracy, policy adherence, and customer satisfaction.

Qualifications

• Entry level position.
• No specific degree required; on-the-job training provided.

Responsibilities

• Answer inbound calls from clients with high quality service.
• Handle basic inquiries like username/password resets and address changes.
• Document call activity in the client system.
• Coordinate with other departments to resolve issues.
• Follow up to ensure customer satisfaction.

Skills

Excellent communication

Customer service

Problem solving

Documentation

Multitasking

Active listening

Tools

Raymond James system

Job description

TEKsystems is seeking a Client Services Representative to support the Client Services team in a hybrid role based in St. Petersburg, FL. You will handle inbound client inquiries, assist with account access issues, and document activities in the Raymond James system while maintaining high-quality service.

The position is entry level with training, expects 50–60 calls per day (up to 80 during tax season), and emphasizes accuracy, policy adherence, and customer satisfaction.