Hybrid Client Services Project Manager I

SGS; South Brunswick (NJ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SGS is seeking a Project Manager I for our Dayton, NJ laboratory to join the Client Services team. This hybrid role starts with an on-site training period of 2–4 weeks, after which 2–3 days on-site per week are required to support client projects from quote to invoicing.

You will build strong relationships with clients and lab staff, guide on-time delivery, and manage a portfolio of lower-complexity projects while training junior team members.

Qualifications

• Associates' degree or equivalent in sciences and/or customer service with 1–2 years of experience.
• Bachelor’s degree in Environmental Science, Biology, or Chemistry is preferred.
• Advanced English language skills.
• Strong self-initiative, resourcefulness, and attention to detail.
• Advanced oral and written communication skills.
• Ability to lift/carry/push up to 25 lbs occasionally.

Responsibilities

• Acts as the main point of contact for a dedicated list of clients with lower complexities and/or annual analytical spend.
• Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
• Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline.
• Responsible for keeping all accounts project managed and up to date and accurate.
• Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status.
• Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results.
• Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
• Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
• Participates in offsite and/or virtual client meetings as coordinated with the Sales team.
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
• Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.

Skills

English proficiency

Mathematical reasoning

Attention to detail

Critical thinking

Self-initiative

Oral & written communications

Education

Associates degree or equivalent in sciences/customer service

Bachelor’s degree in Environmental Science, Biology, or Chemistry (preferred)

Job description

SGS is seeking a Project Manager I for our Dayton, NJ laboratory to join the Client Services team. This hybrid role starts with an on-site training period of 2–4 weeks, after which 2–3 days on-site per week are required to support client projects from quote to invoicing.

You will build strong relationships with clients and lab staff, guide on-time delivery, and manage a portfolio of lower-complexity projects while training junior team members.