Hybrid Client Services Leader – Public Sector Growth

Freese-and-Nichol; Isle Forest (NC); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work schedule (up to 40% remote

Annual bonus

Paid overtime for salaried employees

Company cabins (Red River, NM; Banner엘

Company cabins (Red River, NM; Banner엘

Job summary

Freese and Nichols seeks a Client Service Leader for our Raleigh, NC office to strengthen client relationships and support strategic growth across the region. You will lead client development efforts, build lasting relationships and connect clients with expertise across the firm's practices.

You will work with technical and operational teams to identify opportunities, develop pursuit strategies and deliver client-focused solutions.

Qualifications

• High school diploma or equivalent required.
• 16+ years of relevant experience in business development, client relationship management, strategic account management or related professional services.
• Demonstrated ability to develop client relationships, identify business opportunities and lead strategic sales initiatives.
• Strong communication, presentation, negotiation and relationship-building skills.
• Ability to collaborate with multidisciplinary teams, coordinate competing priorities and develop effective business development strategies.
• Preferred experience in business development within engineering, architecture, construction or related consulting services.
• Established relationships with public-sector clients, including municipalities, state agencies, counties, water districts or river authorities.
• Experience developing regional growth strategies, leading strategic account programs and coordinating competitive project pursuits.
• Experience supervising or mentoring business development staff and monitoring sales performance metrics.
• Familiarity with Cosential CRM or similar customer relationship management systems

Responsibilities

• Build and maintain trusted relationships with federal, state, municipal, county, water district and river authority clients, serving as a strategic advisor and primary point of contact.
• Lead regional business development efforts by identifying project opportunities, researching market trends and connecting client needs with capabilities across Freese and Nichols' practices.
• Develop and execute strategic account plans to strengthen relationships and support long-term business growth.
• Partner with technical teams, operational leaders and business development staff to develop pursuit strategies, teaming partnerships, proposals and client-focused solutions.
• Lead client meetings, presentations and business development activities that communicate technical capabilities and address client challenges.
• Represent Freese and Nichols at conferences, professional organizations, industry events and community activities to expand relationships and strengthen market visibility.
• Collaborate with internal teams to monitor business development performance, track financial metrics such as bookings, mentor staff and identify opportunities to improve client service and sales processes.

Skills

Client relationships

Strategic sales

Communication

Presentation

Negotiation

Relationship-building

Team collaboration

Education

High school diploma or equivalent

Tools

Cosential CRM

Job description

Freese and Nichols seeks a Client Service Leader for our Raleigh, NC office to strengthen client relationships and support strategic growth across the region. You will lead client development efforts, build lasting relationships and connect clients with expertise across the firm's practices.

You will work with technical and operational teams to identify opportunities, develop pursuit strategies and deliver client-focused solutions.