Client Service Leader

Freese and Nichols, Inc.; Duluth (GA); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Freese and Nichols, Inc. seeks a Client Service Leader for our Atlanta or Duluth, GA offices. This role drives client development, lead generation, and relationships with municipal, state, and water districts.

The position blends 75% external sales and 25% internal sales, coordinating with multiple practice groups to advance opportunities. You will oversee market research, client events, and strategic account programs, while guiding business development staff and reporting on bookings.

Qualifications

• 12+ years' experience in sales and/or industry business development or an equivalent combination of education and experience.
• Bachelor's degree in business or public administration, marketing, urban planning, engineering, or a related field.
• Demonstrated strong experience working with municipalities/local government entities.
• Seller-doer mindset with procurement, proposals, and client positioning experience.
• Excellent interpersonal skills and ability to lead difficult conversations.
• Strong business acumen and ability to learn Freese and Nichols' processes.
• Knowledge of alternative project delivery methods (Design-Build, CMAR, etc.).
• Familiarity with funding sources and processes for public sector clients.

Responsibilities

• Develop relationships and serve as a point of contact and liaison for clients.
• Conduct client-facing interactions and establish relationships via email, social media, phone, and in-person.
• Conduct market research to identify trends and new business opportunities.
• Assist in implementing business development strategies and coordinate with teams.
• Develop relationships with strategic client accounts and coordinate client events.
• Oversee preparation of presentations for internal and external audiences.
• Prepare and participate in business development presentations such as lunch-and-learns.
• Supervise activities of identified Business Development staff and report bookings.

Skills

Sales experience

Relationship building

Client communication

Market research

Education

Bachelor's degree in business/public administration/marketing/urban planning/engineering

Related field

Tools

CRM software

Job description

Client Service Leader page is loaded## Client Service Leaderlocations: Atlanta, Georgia: Duluth, Georgiatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR103674Freese and Nichols is seeking an **Client Service Leader** for our **Atlanta or Duluth, GA** offices. As Client Service Leader, you will be responsible for the overall client development in the Georgia region, marketing all Freese and Nichols practices for our federal, state, municipal, county, and water district/river authority, clients. You will partner with clients to create and develop projects and opportunities. You will lead sales strategic planning and coordinate with operational groups and practices on targeted approaches. This position is 75% external sales and 25% internal sales.Key Responsibilities* Develop relationships and serve as a point of contact and liaison for clients* Conduct client-facing interactions. Establish and maintain effective relationships with clients via email, social media, phone, and in-person* Conduct market research and have market awareness to identify trends and new business development opportunities* Assist in implementing Freese and Nichols business development strategies* Develop relationships with identified strategic and key client accounts* May serve in one or more client representative roles* Coordinate, assist, and attend client events, meetings, appointments, and conferences* Oversee preparation of presentations for internal business development teams and external clients* Prepare, attend, and participate in business development presentations such as lunch and learns, brown bags, and training* May supervise activities and tasks of identified Business Development staff* Execute on the Strategic and Key Account Program* Coordinate with accounting to report on financial metrics such as bookings* Identify areas and processes for improvement or efficiency* Represent Freese and Nichols through involvement in related industry professional organizations and/or community leadership roles* Develop teaming strategies to effectively maximize market potential# **Qualifications*** 12+ years' experience in sales and/or industry business development or an equivalent combination of relevant education and/or experience* Bachelor's degree in business or public administration, marketing, urban planning, engineering, or a related field* Demonstrated, strong experience working with municipalities/local government entities* Seller-doer mindset, understanding the process of procurement, writing proposals, advocating for clients, advanced positioning for business (projects) opportunities, building relationships with decision makers* Excellent interpersonal skills, comfortable with leading difficult conversations and solving problems* Strong business acumen, ability to learn FNI processes and identify areas to develop and expand Freese and Nichols' market share* Knowledge of alternative project delivery - Design-Build, Construction Manager at Risk, etc.* Previous knowledge of funding sources and processes to serve Freese and Nichols' client basePreferred Qualifications:* Previous experience with Client Relationship Management systems* Active involvement in related industry professional organizations and/or community* Professional Licenses and Certifications: AICP, PE, ICMA-CM, DBIA, or other relevant industry credentials# **About Freese and Nichols**At the heart of our culture is our LEADS values (**L**earn continuously, **E**ngage as family, **A**ct with integrity, **D**eliver quality, and **S**erve always). Each year, our employee engagement survey confirms that our leaders and our employees live our values.We strive to be the firm of choice for clients and employees through innovative approaches, practical results, and outstanding service. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more.Besides our comprehensive benefits package (see more at), we offer paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico and Banner Elk, North Carolina. We are proud of our flexible work environment which includes a hybrid schedule with up to 40% of remote work, and an alternative work schedule program which provides a day off every other Friday.Join our team of 1,300+ employees as we grow from Virginia to Colorado. Learn more about working here at .Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.### #LI-HybridFreese and Nichols is a professional planning, consulting and engineering firm serving clients across the United States. With client service and continuous improvement in mind, we plan, design and manage sustainable water and infrastructure projects.