Senior BT Technician

Freese and Nichols, Inc.; Austin (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Overtime pay

Hybrid schedule (up to 40% remote)

Company cabins (Red River NM andBanner

Cabins access

Job summary

Freese and Nichols, Inc. is seeking a Senior BT Technician to join our Raleigh, NC office. You will provide service desk and desktop support while contributing as a key member of technology project teams.

You will fill hardware and software requests, check out requested hardware, and perform system maintenance and administrative tasks. You will collaborate with the Systems Administrator, Developer and Database Administrator and communicate with office personnel to resolve complex service desk

Qualifications

• 5+ years of experience in Computer Technology or equivalent higher education in Information Technology
• Formal IT education at least high school diploma or higher

Responsibilities

• Provide service desk and desktop support
• Work on project teams to resolve complex service desk projects
• Fill hardware and software requests
• Check out requested hardware
• Maintain computer related supplies
• Perform system maintenance and administrative tasks
• Provide support to the Systems Administrator, Developer and/or Database Administrator
• Communicate with office personnel to resolve service desk tickets

Skills

Service desk

Desktop support

Hardware requests

System maintenance

Team collaboration

Communication

Education

Associate's degree in Information Technology

High School Diploma

Job description

Freese and Nichols is seeking a Senior BT Technician to join our Raleigh, NC office. In this role, you will provide service desk and desktop support while contributing as a key member of technology project teams. Provide service desk and desktop support Work on project teams to resolve complex service desk projects Fill hardware and software requests Check out requested hardware Maintain computer related supplies Perform system maintenance and administrative tasks Provide support to the Systems Administrator, Developer and/or Database Administrator Communicate with office personnel throughout the company to resolve Service Desk tickets and resolution of complex projects.

Qualifications

5+ years of experience in Computer Technology or equivalent higher education in Information Technology High School Diploma

About Freese and Nichols

At the heart of our culture is our LEADS values (Learn continuously, Engage as family, Act with integrity, Deliver quality, and Serve always). Each year, our employee engagement survey confirms that our leaders and our employees live our values. We strive to be the firm of choice for clients and employees through innovative approaches, practical results, and outstanding service. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more.

Besides our comprehensive benefits package (see more at Benefits That Work for You), we offer paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico and Banner Elk, North Carolina. We are proud of our flexible work environment which includes a hybrid schedule with up to 40% of remote work. Join our team of 1,400+ employees as we grow from Virginia to Colorado.

Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

#LI-Hybrid Freese and Nichols is a professional planning, consulting and engineering firm serving clients across the United States. With client service and continuous improvement in mind, we plan, design and manage sustainable water and infrastructure projects.