Senior BT Technician

Freese-and-Nichol; Austin (TX); Ibrido; USD 50.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Paid overtime

Hybrid work schedule

Descrizione del lavoro

Freese and Nichols is seeking a Senior BT Technician to join our Raleigh, NC office. The role focuses on providing service desk and desktop support as part of technology project teams.

You will work on hardware/software requests, maintain supplies, and assist the Systems Administrator, Developer, and Database Administrator, with strong emphasis on cross-office communication and problem resolution.

Competenze

• 5+ years of experience in Computer Technology or equivalent higher education in Information Technology.
• High School Diploma.

Mansioni

• Provide service desk and desktop support.
• Work on project teams to resolve complex service desk projects.
• Fill hardware and software requests.
• Check out requested hardware.
• Maintain computer related supplies.
• Perform system maintenance and administrative tasks.
• Provide support to the Systems Administrator, Developer and/or Database Administrator.
• Communicate with office personnel to resolve Service Desk tickets and complex projects.

Conoscenze

Service desk

Desktop support

Communication

Team collaboration

Technical documentation

Formazione

High School Diploma

Descrizione del lavoro

Freese and Nichols is seeking a Senior BT Technician to join our Raleigh, NC office. In this role, you will provide service desk and desktop support while contributing as a key member of technology project teams.Provide service desk and desktop supportWork on project teams to resolve complex service desk projectsFill hardware and software requestsCheck out requested hardwareMaintain computer related suppliesPerform system maintenance and administrative tasksProvide support to the Systems Administrator, Developer and/or Database AdministratorCommunicate with office personnel throughout the company to resolve Service Desk tickets and resolution of complex projects.Qualifications5+ years of experience in Computer Technology or equivalent higher education in Information TechnologyHigh School DiplomaAbout Freese and NicholsAt the heart of our culture is our LEADS values ( L earn continuously, E ngage as family, A ct with integrity, D eliver quality, and S erve always). Each year, our employee engagement survey confirms that our leaders and our employees live our values.We strive to be the firm of choice for clients and employees through innovative approaches, practical results, and outstanding service. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more.Besides our comprehensive benefits package (see more at Benefits That Work for You ), we offer paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico and Banner Elk, North Carolina. We are proud of our flexible work environment which includes a hybrid schedule with up to 40% of remote work.Join our team of 1,400+ employees as we grow from Virginia to Colorado.Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.#LI-Hybrid