Hybrid Client Services Account Lead — Compliance & Growth

S27a; New Jersey; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan options

Paid time off

Parental leave

Employee assistance programs

Performance bonuses

Job summary

CareTria in Somerset, NJ is seeking an Account Manager, Client Services to lead the account team for assigned clients and ensure satisfaction and retention while maintaining PDMA compliance and adherence to SOPs. The role involves managing multiple programs, coordinating with Finance and Commercial Development, and driving client value.

You will supervise staff, allocate work, train employees, review invoices, monitor program hours, and present quarterly business reviews.

Qualifications

• Demonstrated successful people and team management experience.
• Customer experience focus while developing relationships with clients and stakeholders.
• Ability to communicate solutions to achieve client and company objectives.

Responsibilities

• Oversee the account team for assigned clients and manage client relationships.
• Ensure programs comply with PDMA, SOPs, and client rules.
• Manage billing, revenue, and budgets; forecast spending and renewals.

Skills

People management

Client relationships

Communication

Strategic direction

Microsoft Excel

Time management

Multitasking

Education

Bachelor’s Degree

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

CareTria in Somerset, NJ is seeking an Account Manager, Client Services to lead the account team for assigned clients and ensure satisfaction and retention while maintaining PDMA compliance and adherence to SOPs. The role involves managing multiple programs, coordinating with Finance and Commercial Development, and driving client value.

You will supervise staff, allocate work, train employees, review invoices, monitor program hours, and present quarterly business reviews.