Client Services Support Specialist

S27a; New Jersey; Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Retirement plan options

Paid time off

Paid parental leave

Employee assistance programs

Performance bonuses

Job summary

CareTria is seeking a Support Associate in Client Services to administer and support Sample Programs under the PDMA framework, ensuring compliance with SOPs and client business rules. The role builds strong internal and external stakeholder relationships and supports day-to-day program operations.

Under supervision, you will assist with documentation, system setup, data entry, reports, and coordination with the Regulatory team.

Qualifications

• High School degree required; Associate’s degree desirable, however equivalent certificate training and/or experience will be considered.
• Approximately one year experience in a customer service environment.

Responsibilities

• Support productivity and efficiency for the client programs, while ensuring all work is completed accurately and within the confines of the Statement of Work (SOW), client business rules/deadlines, internal SOPs and PDMA Regulations.
• Assist in the maintenance and updating of all client documentation.
• Support creation of Client program documentation and system set up needed to ensure systems, financial and details are running and stored correctly.
• Provide internal/external clients with email, fax, and phone support as required by program.
• Monitor and support all inventory tasks and operations, including reconciliations and back-order tracking.

Skills

Interpersonal skills

Customer service

Time management

Multitasking

Teamwork

Problem solving

Education

High School diploma

Associate degree desirable

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

CareTria is seeking a Support Associate in Client Services to administer and support Sample Programs under the PDMA framework, ensuring compliance with SOPs and client business rules. The role builds strong internal and external stakeholder relationships and supports day-to-day program operations.

Under supervision, you will assist with documentation, system setup, data entry, reports, and coordination with the Regulatory team.