Hybrid Client Service Team Leader

CSC; Lewisville (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Performance bonuses/commission

Job summary

CSC’s Business License Insurance team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of Business License filings.

The Team Leader will supervise, mentor, and guide team members on a daily basis, acting as primary contact for the team, with a focus on communication and day-to-day operations in a hybrid work setting.

Qualifications

• 3 years of leadership experience, preferably in a customer service industry/business license insurance.
• Proven history mentoring and developing employees.
• In-depth knowledge of developing and utilizing performance metrics.
• Proficiency with MS Office, especially Excel.
• Tremendous written and verbal communication skills.
• Organizational and time management skills.
• Decision-making skills.
• Excellent change management skills.
• Strong analytical and problem-solving skills.
• Attention to detail.

Responsibilities

• Create an inspiring team environment with an open communication culture.
• Develop key performance indicators and set clear team goals.
• Delegate tasks effectively and set deadlines.
• Oversee day-to-day operations.
• Monitor team performance and conduct performance reviews.
• Handle customer complaints and address escalations with clients.
• Design and implement process and operational policies.
• Full spectrum of employee management, development, and training.
• Motivate team members to achieve objectives.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve issues or conflicts.
• Recognize high performance and rewarding accomplishments.
• Ensure the highest levels of productivity, service, and client satisfaction levels.
• Organize team-building activities.

Skills

Leadership

Mentoring

KPIs

Excel

Communication

Time management

Decision making

Change management

Analytical thinking

Attention to detail

Tools

MS Office

Job description

CSC’s Business License Insurance team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of Business License filings.

The Team Leader will supervise, mentor, and guide team members on a daily basis, acting as primary contact for the team, with a focus on communication and day-to-day operations in a hybrid work setting.