Team Leader of Client Service

CSC; Tallahassee (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Commission plans based on performance

Job summary

CSC is seeking a Team Leader of Client Service to guide a team responsible for timely, accurate business license filings and top-tier client service. You will supervise, mentor, and motivate staff while driving performance and quality standards in a hybrid workplace.

The role requires hands-on management, strong communication, and the ability to set goals, delegate tasks, and conduct regular performance reviews.

Qualifications

• 3 years of leadership experience in a customer service setting.
• Proven history mentoring and developing employees.
• Experience developing and using performance metrics.
• Proficiency with MS Office, especially Excel.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Good decision-making and change management capabilities.
• Strong analytical and problem-solving skills.
• Attention to detail.

Responsibilities

• Create an inspiring team environment with open communication.
• Develop KPIs and set clear team goals.
• Delegate tasks and enforce deadlines.
• Oversee day-to-day operations.
• Monitor performance and conduct reviews.
• Handle customer complaints and escalations.
• Design and implement policies and processes.
• Manage employee development and training.
• Motivate staff to achieve objectives and recognize high performance.
• Identify training needs and provide coaching.
• Listen to feedback and resolve conflicts.
• Maintain high productivity, service, and client satisfaction.
• Organize team-building activities.

Skills

Leadership experience

Mentoring

Performance metrics

MS Office / Excel

Communication skills

Organization & time management

Decision-making

Change management

Analytical skills

Attention to detail

Tools

MS Office

Job description

Lewisville, TX/Wilmington, DE/ Tallahassee, FL

Hybrid-three days in-office per week and two days work from home

Monday-Friday, 9am-6pm CSC’s Business License Insurance team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of Business License filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals.

Job Description

Team Leader of Client Service

Lewisville, TX/Wilmington, DE/ Tallahassee, FL

Some of the things you’ll be doing:

• Create an inspiring team environment with an open communication culture
• Develop key performance indicators and set clear team goals
• Delegate tasks effectively and set deadlines
• Oversee day-to-day operations
• Monitor team performance and conduct performance reviews
• Handle customer complaints and address escalations with clients
• Design and implement process and operational policies
• Full spectrum of employee management, development, and training
• Motivate team members to achieve objectives
• Discover training needs and providing coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and rewarding accomplishments
• Ensure the highest levels of productivity, service, and client satisfaction levels
• Organize team-building activities

These are the technical skills, experience, and qualifications that would make someone successful:

• 3 years of leadership experience, preferably in a customer service industry
• A proven history of successfully mentoring and developing employees
• In-depth knowledge of developing and utilizing performance metrics
• Proficiency with MS Office, especially Excel
• Tremendous written and verbal communication skills
• Organizational and time management skills
• Decision-making skills
• Excellent change management skills
• Strong analytical and problem-solving skills
• Attention to detail

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.