Client Service Team Leader

CSC; Tallahassee (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Commission plans based on performance

Job summary

CSC is seeking a Team Leader of Client Service to guide a team responsible for timely, accurate business license filings and top-tier client service. You will supervise, mentor, and motivate staff while driving performance and quality standards in a hybrid workplace.

The role requires hands-on management, strong communication, and the ability to set goals, delegate tasks, and conduct regular performance reviews.

Qualifications

• 3 years of leadership experience in a customer service setting.
• Proven history mentoring and developing employees.
• Experience developing and using performance metrics.
• Proficiency with MS Office, especially Excel.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Good decision-making and change management capabilities.
• Strong analytical and problem-solving skills.
• Attention to detail.

Responsibilities

• Create an inspiring team environment with open communication.
• Develop KPIs and set clear team goals.
• Delegate tasks and enforce deadlines.
• Oversee day-to-day operations.
• Monitor performance and conduct reviews.
• Handle customer complaints and escalations.
• Design and implement policies and processes.
• Manage employee development and training.
• Motivate staff to achieve objectives and recognize high performance.
• Identify training needs and provide coaching.
• Listen to feedback and resolve conflicts.
• Maintain high productivity, service, and client satisfaction.
• Organize team-building activities.

Skills

Leadership experience

Mentoring

Performance metrics

MS Office / Excel

Communication skills

Organization & time management

Decision-making

Change management

Analytical skills

Attention to detail

Tools

MS Office

Job description

CSC is seeking a Team Leader of Client Service to guide a team responsible for timely, accurate business license filings and top-tier client service. You will supervise, mentor, and motivate staff while driving performance and quality standards in a hybrid workplace.

The role requires hands-on management, strong communication, and the ability to set goals, delegate tasks, and conduct regular performance reviews.