Team Leader of Client Service

CSC; Lewisville (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule

Performance bonuses/commission

Job summary

CSC’s Business License Insurance team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of Business License filings.

The Team Leader will supervise, mentor, and guide team members on a daily basis, acting as primary contact for the team, with a focus on communication and day-to-day operations in a hybrid work setting.

Qualifications

• 3 years of leadership experience, preferably in a customer service industry/business license insurance.
• Proven history mentoring and developing employees.
• In-depth knowledge of developing and utilizing performance metrics.
• Proficiency with MS Office, especially Excel.
• Tremendous written and verbal communication skills.
• Organizational and time management skills.
• Decision-making skills.
• Excellent change management skills.
• Strong analytical and problem-solving skills.
• Attention to detail.

Responsibilities

• Create an inspiring team environment with an open communication culture.
• Develop key performance indicators and set clear team goals.
• Delegate tasks effectively and set deadlines.
• Oversee day-to-day operations.
• Monitor team performance and conduct performance reviews.
• Handle customer complaints and address escalations with clients.
• Design and implement process and operational policies.
• Full spectrum of employee management, development, and training.
• Motivate team members to achieve objectives.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve issues or conflicts.
• Recognize high performance and rewarding accomplishments.
• Ensure the highest levels of productivity, service, and client satisfaction levels.
• Organize team-building activities.

Skills

Leadership

Mentoring

KPIs

Excel

Communication

Time management

Decision making

Change management

Analytical thinking

Attention to detail

Tools

MS Office

Job description

Lewisville, TX/Wilmington, DE/ Tallahassee, FL

Hybrid-three days in-office per week and two days work from home

Monday-Friday, 9am-6pm

Job Description

Team Leader of Client Service

Lewisville, TX/Wilmington, DE/ Tallahassee, FL

Hybrid-three days in-office per week and two days work from home

Monday-Friday, 9am-6pm

CSC’s Business License Insurance team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of Business License filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals.

Some of the things you’ll be doing:

• Create an inspiring team environment with an open communication culture
• Develop key performance indicators and set clear team goals
• Delegate tasks effectively and set deadlines
• Oversee day-to-day operations
• Monitor team performance and conduct performance reviews
• Handle customer complaints and address escalations with clients
• Design and implement process and operational policies
• Full spectrum of employee management, development, and training
• Motivate team members to achieve objectives
• Discover training needs and providing coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and rewarding accomplishments
• Ensure the highest levels of productivity, service, and client satisfaction levels
• Organize team-building activities

These are the technical skills, experience, and qualifications that would make someone successful:

• 3 years of leadership experience, preferably in a customer service industry/business license insurance
• A proven history of successfully mentoring and developing employees
• In-depth knowledge of developing and utilizing performance metrics
• Proficiency with MS Office, especially Excel
• Tremendous written and verbal communication skills
• Organizational and time management skills
• Decision-making skills
• Excellent change management skills
• Strong analytical and problem-solving skills
• Attention to detail

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.