Client Success & Support Specialist

Corporation Service Company

Springfield (IL)

On-site

USD 40,000 - 52,000

Full time

8 days ago

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Job summary

CSC, a global business, legal, and financial services company based in Wilmington, Delaware, USA, seeks a Client Service Representative to join the Annual Reports and Business License team. You will build strong client relationships, fulfill requests, and respond to inquiries to ensure a seamless experience for one of our larger retail clients.

We value energetic self-starters with attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

Experience working in a customer service or administrative capacity.
Energetic self-starter who thrives in a fast-paced, team-oriented environment.
Attention to detail and accuracy.
Strong prioritization and time-management skills.
Flexibility and agility, with the ability to multitask.
Problem-solving skills.
Strong computer skills and proficiency in MS Office, Word, and Excel.
Effective verbal and written communication skills.

Responsibilities

Build relationships with our clients to better understand their unique needs and concerns.
Fulfill requests and answer questions for internal and external customers.
Respond promptly to customer inquiries via phone or electronically.
Provide excellent customer service to both internal and external clients.
Organize the workflow to meet customers’ time frames and demands.
Navigate between multiple databases quickly and accurately.
Recommend process improvements where applicable.
Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services.