Hybrid Client PM Lead - Travel & Hospitality

Cognizant; North Palm Beach (FL); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Cognizant is seeking a seasoned Client Relationship Manager to build enduring partnerships and oversee delivery of complex projects in cruise crew management. The role emphasizes translating business needs into structured programs that drive efficiency and long-term value for our travel and hospitality ecosystem.

The position supports hybrid work with on-site and remote collaboration, requiring strong stakeholder engagement, reporting, and cross-functional leadership to ensure successful

Qualifications

• 15–18 years of experience in client relationship management and complex project management.
• Proficiency in hybrid work environments and stakeholder communication.
• Experience with crew management systems for cruise operations.
• Strong analytical and problem solving skills.
• Excellent communication and negotiation abilities.
• Hybrid work experience both remote and onsite.

Responsabilités

• Drive strategic client engagement by planning and executing regular touchpoints that translate client objectives into clearly structured project management plans which enhance long term satisfaction and retention.
• Coordinate cross functional project teams by setting clear milestones allocating resources and aligning workstreams so that project management efforts deliver reliable solutions that meet client commitments.
• Manage end to end project lifecycles by defining scope creating schedules tracking progress and adjusting delivery plans to ensure that client expectations are met with high consistency in a hybrid work model.
• Oversee issue resolution by monitoring client escalations analyzing root causes and orchestrating corrective actions so that project risks are minimized and service continuity is maintained.
• Guide requirements identification by facilitating workshops documenting business needs and validating acceptance criteria to make sure that project management outputs precisely match operational demands including crew management processes.
• Collaborate with internal stakeholders by sharing client insights influencing prioritization and integrating feedback so that project roadmaps remain aligned with company strategy and industry trends.
• Optimize client reporting by preparing structured status updates detailing progress dependencies and outcomes to provide transparent visibility into project health and measurable business impact.
• Enhance operational efficiency by reviewing workflows recommending improvements and driving process changes that help clients manage crew assignments scheduling and compliance within cruise operations.
• Monitor service performance indicators by reviewing metrics synthesizing trends and proposing action plans so that client engagements steadily improve and contribute to reliable cruise crew operations.
• Support hybrid work coordination by organizing onsite and remote interactions defining communication norms and ensuring that collaboration tools are effectively used to keep project teams aligned.
• Promote knowledge sharing by documenting lessons learned creating reference materials and encouraging practice adoption so that future projects benefit from proven client management and project management patterns.
• Advance client centric outcomes by translating feedback into prioritized enhancements and coordinating implementation so that solutions better support safe efficient and comfortable travel experiences.
• Contribute to organizational purpose by ensuring that project delivery and client relationships strengthen the company reputation as a trusted partner in technology enabled cruise crew management and broader maritime services.

Connaissances

Client relationship management

Complex project management

Stakeholder communication

Hybrid teamwork

Analytical/problem solving

Outils

Crew management systems

Description du poste

Cognizant is seeking a seasoned Client Relationship Manager to build enduring partnerships and oversee delivery of complex projects in cruise crew management. The role emphasizes translating business needs into structured programs that drive efficiency and long-term value for our travel and hospitality ecosystem.

The position supports hybrid work with on-site and remote collaboration, requiring strong stakeholder engagement, reporting, and cross-functional leadership to ensure successful