Strategic Cruise Client Relations Lead

Unimed Maritime Solutions; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Unimed Maritime Solutions is seeking a Client Relations Manager to strengthen and expand relationships with US cruise and commercial clients. You will coordinate with Business Development, Account Management, and Operations to translate commitments into measurable outcomes.

The role focuses on white-space opportunities, strategic client presentations, QBRs, and proactive resolution of service or operational issues to protect retention and drive growth.

Qualifications

• Experience managing complex B2B client relationships across multiple functions.
• Strong ability to translate client needs into operational actions.
• Proven track record in growth within existing accounts.

Responsibilities

• Manage day-to-day relationships with assigned strategic cruise and commercial clients.
• Serve as primary point of contact and escalation for issues, ensuring timely resolution.
• Develop deep understanding of each client’s fleet, operations, purchasing patterns and growth plans.
• Ensure continuity between Business Development commitments and ongoing execution by Account Management.

Skills

Client relationship mgmt

Cross-functional collaboration

Strategic account planning

Presentation skills

Travel willingness

Job description

Unimed Maritime Solutions is seeking a Client Relations Manager to strengthen and expand relationships with US cruise and commercial clients. You will coordinate with Business Development, Account Management, and Operations to translate commitments into measurable outcomes.

The role focuses on white-space opportunities, strategic client presentations, QBRs, and proactive resolution of service or operational issues to protect retention and drive growth.