Hybrid Client Services Lead — Agency Strategy & Delivery

NJI Media; Washington (District of Columbia); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Lunch Wednesdays

Job summary

NJI Media is seeking an emerging leader to join our U.S. Client Services team. You will support and, when needed, lead client projects across a global portfolio, reporting to an Account Director. The role emphasizes strategic thinking, EQ, and strong project management to delight clients.

This is a hybrid position requiring three days in our Georgetown office with flexible scheduling. We meet for lunch on Wednesdays and encourage in-person collaboration for two additional days of your choosing.

Qualifications

• 2+ years of client-facing experience at an agency or similar setting.
• Experience handling multi-faceted accounts with complex deliverables.
• Ability to manage cross-functional workflows and timelines.

Responsibilities

• Support and lead business development and client initiatives.
• Serve as strategic point of contact for clients, partners and vendors.
• Develop strategic plans and actionable recommendations for projects.
• Communicate insights on digital and creative strategies to clients.
• Manage timelines, budgets, and scopes; address challenges and revisions.
• Prepare for weekly portfolio meetings and capture action items.
• Ensure alignment of goals and updates across internal teams.
• Contribute to improvements in project management processes.

Skills

Client-facing experience

Agency account management

Cross-functional coordination

Effective communication

Job description

NJI Media is seeking an emerging leader to join our U.S. Client Services team. You will support and, when needed, lead client projects across a global portfolio, reporting to an Account Director. The role emphasizes strategic thinking, EQ, and strong project management to delight clients.

This is a hybrid position requiring three days in our Georgetown office with flexible scheduling. We meet for lunch on Wednesdays and encourage in-person collaboration for two additional days of your choosing.