Hybrid Client Coordinator - Medical Records & Admin

ExamWorks, Inc.; Atlanta (GA); Hybrid; USD 23,000 - 26,000; Full time

Job summary

ExamWorks, LLC is seeking a Hybrid Client Coordinator to join our team. The role handles client inquiries, processes outbound mail, manages document indexing, and coordinates IMEs, including attendance confirmations and distributing medical records.

This fast-paced position requires attention to detail and excellent customer service. The schedule is Monday-Friday, 8am to 5pm EST, with a location split of 3 days in the office and 2 days work from home.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Driving Requirement: regular local driving is required for post office; candidates must have their own vehicle, as they will be reimbursed for gas mileage.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Enter client or claimant information into systems and retrieve information as needed.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and documented per guidelines.
• Work independently and with the team to ensure timely case resolution.

Skills

Attention to detail

HIPAA compliance

Typing 40 WPM

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet

Job description

ExamWorks, LLC is seeking a Hybrid Client Coordinator to join our team. The role handles client inquiries, processes outbound mail, manages document indexing, and coordinates IMEs, including attendance confirmations and distributing medical records.

This fast-paced position requires attention to detail and excellent customer service. The schedule is Monday-Friday, 8am to 5pm EST, with a location split of 3 days in the office and 2 days work from home.