Hybrid Client Coordinator | Admin & Records Support

Paycom - ATS; Mount Laurel Township, Northern (NJ, KY); Hybrid; USD 24,000 - 27,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

401k

Job summary

ExamWorks is seeking a Hybrid Client Coordinator in Mount Laurel, NJ, to support client inquiries, process outbound mail, and manage document indexing. The role includes coordinating Independent Medical Examinations, confirming attendance, and distributing medical records, in a fast-paced environment.

Typical schedule is full-time, Monday–Friday, 8am–5pm EST, with 3 days in office and 2 days remote. The position requires strong attention to detail, excellent customer service, and proficiency

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be a qualified typist with a minimum of 40 WPM.
• Ability to follow HIPAA regulations and compliance standards.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work.
• Must have strong communication skills.

Responsibilities

• Handle client inquiries and maintain timely communication.
• Enter client or claimant information in systems and retrieve data.
• Coordinate with QA on workflow and report status.
• Contact providers for assignments and update databases.
• File and archive open and closed cases.
• Verify client information is current and documented in the system.
• Work independently and with the team to ensure timely case handling.
• Direct calls to other departments as needed.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolving customer complaints and quality assurance issues.
• Notify management of issues or concerns and ensure regulatory compliance.
• Pick up and deliver mail from the local post office and process mail/document scanning.
• Prepare medical records as needed and organize documents.

Skills

Communication skills

Attention to detail

Time management

Independent work

Teamwork

HIPAA compliance

Strong customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet

Fax machine

Copier

Scanner

Job description

ExamWorks is seeking a Hybrid Client Coordinator in Mount Laurel, NJ, to support client inquiries, process outbound mail, and manage document indexing. The role includes coordinating Independent Medical Examinations, confirming attendance, and distributing medical records, in a fast-paced environment.

Typical schedule is full-time, Monday–Friday, 8am–5pm EST, with 3 days in office and 2 days remote. The position requires strong attention to detail, excellent customer service, and proficiency