Client Coordinator (32692)

ExamWorks; Mount Laurel Township (NJ); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

401k

Paid time off

Job summary

ExamWorks is seeking a Client Coordinator to join our team in Mount Laurel, NJ. The role focuses on handling client inquiries, processing outbound mail, and assisting with coordinating Independent Medical Examinations, including attendance confirmation and distributing records.

This fast-paced position requires attention to detail and excellent customer service. The candidate will work a Monday–Friday 8am–5pm EST schedule and be responsible for a range of clerical duties and HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of clerical experience; or equivalent education/experience.
• Experience in a medical office or insurance industry preferred.
• Regular local driving is required and own vehicle is reimbursed for gas mileage.

Responsibilities

• Handle inquiries from clients or their representatives.
• Process outbound mail and manage document indexing.
• Coordinate Independent Medical Examinations (IMEs) attendance and distribute medical records.
• File and archive open and closed cases; verify client data in the system.
• Maintain confidentiality and ensure compliance with HIPAA and company policies.

Skills

Attention to detail

Customer service

Time management

Independent work

Communication skills

Confidentiality

Adaptability

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Excel

Internet

Job description

We're looking for a Client Coordinator to join our team!

The Client Coordinator is responsible for handling client inquiries, processing outbound mail, managing document indexing, and assisting with coordinating Independent Medical Examinations (IMEs), including confirming attendance and distributing medical records. This is a fast-paced position requiring strong attention to detail and excellent customer service skills.

Role Highlights

• Full-time position: Monday-Friday, 8am to 5pm EST
• Competitive pay: $17.50-$19.50 per hour
• Location: 523 Fellowship Road, Suite 275/280 Mt.Laurel, NJ 08054

Duties & Responsibilities Include

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Pick up and deliver mail from the local post office
• Process incoming letter and EOVS by separating documents, placing them into envelopes, and preparing envelopes for mailing
• Process and organize incoming mail, including making copies of envelopes and scanning documents into the system
• Prepare medical records as needed
• Review, map and organize documents into the appropriate document categories
• Perform other duties as assigned.

Qualifications

Education and/or Experience

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred
• Driving Requirement: regular local driving is required for post office. Candidates must have their own vehicle, as they will be reimbursed for gas mileage*

Qualifications

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to managements' directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.

ExamWorks, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans