Life Insurance Account Analyst - CIGNA - Hybrid

The Cigna Group; Bloomfield (CT); Hybrid; USD 74,500,608 - 111,750,912; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Paid time off

Paid holidays

Job summary

The Cigna Group is seeking a Life Insurance Account Analyst to support our COLI team in Bloomfield, CT. This hybrid role combines client servicing, case management, and workflow improvements within a collaborative environment.

You will learn our universal life products and progressively assume own cases while coordinating with brokers and clients. Requirements include a bachelor’s degree (preferred), 1+ years in customer support or business experience, and familiarity with MS Office.

Qualifications

• Bachelor's degree preferred.
• Working knowledge of Windows-based software applications (MS Office).
• 1+ years of customer support or business experience.
• If servicing variable products, FINRA Series 6 & 63 must be completed within 6 months.
• Successfully complete 3 or more CLU exams within 2 years of hire.
• Strong analytical skills and attention to detail.

Responsibilities

• Process life insurance transactions for Corporate Owned Universal Life Insurance clients (e.g. death claims, premium payments, surrenders, withdrawals, loans, lapse mailings).
• Independently manage and perform case and policy servicing for universal life products.
• Manage renewal processes per case profile and renewal calendar, adapting to plan design changes.
• Maintain advanced knowledge of Corporate Insurance products and perform analysis.
• Act as primary client contact for issue identification and resolution with brokers and insureds.

Skills

Customer service

Analytical skills

Communication skills

Multitasking

Collaboration

Attention to detail

Education

Bachelor's degree preferred

CLU exams within 2 years of hire

FINRA Series 6 & 63 within 6 months

Tools

MS Office

Windows-based software

Job description

This is a HYBRID position that requires on-site presence at times in our Bloomfield, CT location.

Only local applicants will be considered.

Position Summary

Our Corporate Owned Life Insurance (COLI) organization is looking for a Life Insurance Account Analyst to support our collaborative team as you learn our life insurance products. As your knowledge base grows, you will have the opportunity to expand your responsibilities which would include managing your own block of cases, working closely with broker and client contacts with the support of a healthy team environment. If you are a detail oriented, self-motivated individual, this role is for you!

Essential Functions

• Process various life insurance transactions for our Corporate Owned Universal Life Insurance clients (e.g. death claims, premium payments, surrenders, withdrawals, loans, lapse mailings, etc.).
• Independently manage and perform case and policy level servicing, focusing on complex level plans for universal life products within Corporate Insurance.
• Manage the renewal process per the requirements of the case profile and the dates established in the renewal calendar. Ability to quickly adapt to changes in plan designs, deliverables, requests, illustrations, software, case load, legislation, etc.
• Utilize advanced level of expertise in all products and procedures to take ownership of the business and effectively service our clients. Maintain knowledge of Corporate Insurance products and plan designs at advanced/expert level. Demonstrate ability to apply design concepts to assigned cases and identify exceptions and the impact on the end results.
• Act as the primary client contact for issue identification and resolution. Communicate technical insurance concepts to executive insureds and brokers.
• Complete all client requests accurately, within service standards and/or within agreed upon deadlines. Ensure all transactions are compliant with applicable laws and regulations.
• Produce special reports and perform analysis as required with accuracy and by the necessary deadlines.
• Utilize knowledge of product and plan designs to interpret illustration results and compliance implications.
• Identify problem areas and implement operation procedures to eliminate escalated issues.
• Identify inefficiencies and make improvements in workflow.
• Actively participate in departmental projects. Project involvement includes: audits, spec development, prioritizing requests, testing, etc.
• Support scanning of critical policy documentation for future audit retrieval.
• Develop expertise in the administration / illustration / imaging systems to efficiently and accurately perform all policy activity.

Qualifications

• Bachelors degree preferred.
• Working knowledge of windows-based computer software applications (MS Office products).
• 1+ years of customer support or business experience.
• If servicing variable products, FINRA Series 6 & 63 must be completed within 6 months.
• Successfully complete 3 or more CLU exams within 2 years of hire.
• Strong analytical skills and attention to detail.
• Strong oral and written communication skills.
• Customer service orientation.
• Proven multi-tasking ability and organizational skills.
• Sense of urgency to complete work.
• Proven ability to collaborate with others to achieve goals.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 26 - 39 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.