Hybrid Claims Support Associate

Amerisure Insurance; Lisle (IL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Amerisure Insurance in Lisle, IL, seeks a Claims Adjuster Associate to support adjusters across the claim lifecycle. This hybrid role requires two days in an office and offers opportunities to work with policyholders, agencies, and vendors.

The ideal candidate has an Associate's degree (or equivalent), up to 1 year of insurance/claims experience, and strong communication and organizational skills. Proficiency in MS Office and familiarity with claims software are preferred.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 1 year of experience in insurance, claims, or customer service is preferred.
• Ability to obtain appropriate state licensing as required.
• Proficiency in Microsoft Office Suite.
• Familiarity with claims management software preferred.
• Demonstrated successful ability to build positive relationships within department and with external customers.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to prioritize work.

Responsibilities

• Respond to inquiries from policyholders, claimants, injured workers, and other stakeholders regarding claim status, receipt of payment or bills, and other claim-related questions.
• Obtain and verify information by gathering missing or incomplete details from relevant parties to support accurate claim processing.
• Assist with claim documentation by preparing and submitting state filings, closing documents, and other administrative support requests.
• Draft and distribute correspondence to policyholders, claimants, injured workers, or agents in accordance with company standards and regulatory requirements.
• Maintain accurate claim records by entering data into the claims management system and ensuring all documentation is complete and up to date.
• Coordinate external vendors by engaging appraisers, attorneys, and contractors, to support the claims process.
• Process payments and invoices by reviewing and issuing payments in accordance with company policies and adjuster direction.

Skills

Customer service

Communication

Organization

Attention to detail

Microsoft Office

Claims software

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Claims management software

Job description

Amerisure Insurance in Lisle, IL, seeks a Claims Adjuster Associate to support adjusters across the claim lifecycle. This hybrid role requires two days in an office and offers opportunities to work with policyholders, agencies, and vendors.

The ideal candidate has an Associate's degree (or equivalent), up to 1 year of insurance/claims experience, and strong communication and organizational skills. Proficiency in MS Office and familiarity with claims software are preferred.