Claims Support Associate (Hybrid) - Drive Timely Claims

Amerisure Insurance; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive base pay

Incentive pay

Health and welfare benefits

401(k) with profit sharing

Paid time off

Flexible work arrangements

Job summary

Amerisure is hiring a Claims Adjuster Associate to support the claims department. The role will be hybrid for 2 days in one of our offices, assisting adjusters through all phases of the claim lifecycle and handling inquiries from policyholders and claimants.

The ideal candidate has an Associate's degree or equivalent and 1 year of insurance or customer service experience, with proficiency in Microsoft Office and basic claims software. Excellent communication and organization are essential.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 1 year of experience in insurance, claims, or customer service is preferred.
• Ability to obtain appropriate state licensing as required.
• Proficiency in Microsoft Office Suite.
• Familiarity with claims management software preferred.

Responsibilities

• Respond to inquiries from policyholders, claimants, injured workers, and other stakeholders regarding claim status, receipt of payment or bills, and other claim-related questions.
• Obtain and verify information by gathering missing or incomplete details from relevant parties, including policyholders, claimants, witnesses, and external vendors, to support accurate claim processing.
• Assist with claim documentation by preparing and submitting required state filings, closing documents, and other administrative support requests on behalf of adjusters.
• Draft and distribute correspondence to policyholders, claimants, injured workers, or agents in accordance with company standards and regulatory requirements.
• Maintain accurate claim records by entering data into the claims management system and ensuring all documentation is complete and up to date.
• Coordinate external vendors by engaging appraisers, attorneys, and contractors, to support the claims process.
• Process payments and invoices by reviewing and issuing payments in accordance with company policies and adjuster direction.

Skills

Verbal communication

Written communication

Attention to detail

Organization

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Claims management software

Job description

Amerisure is hiring a Claims Adjuster Associate to support the claims department. The role will be hybrid for 2 days in one of our offices, assisting adjusters through all phases of the claim lifecycle and handling inquiries from policyholders and claimants.

The ideal candidate has an Associate's degree or equivalent and 1 year of insurance or customer service experience, with proficiency in Microsoft Office and basic claims software. Excellent communication and organization are essential.