Hybrid Claims Associate – Policyholder Support

Amerisure Insurance; Charlotte (NC); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule (2 days in office

Job summary

Amerisure is hiring a Claims Adjuster Associate to support the claims department. This role assists adjusters throughout the claim lifecycle and communicates with policyholders, claimants, and agencies to move claims toward timely conclusions.

The position is hybrid with two in-office days. The ideal candidate has an associate’s degree or equivalent and about one year of insurance or customer-service experience, plus strong written and verbal communication and data-entry accuracy.

Qualifications

• Associate's degree or equivalent required or preferred, plus related experience.
• 1 year of experience in insurance, claims, or customer service is preferred.
• Ability to obtain appropriate state licensing as required.
• Proficiency with Microsoft Office Suite; familiarity with claims software is a plus.
• Demonstrated ability to build positive relationships within the department and with external customers.

Responsibilities

• Respond to inquiries from policyholders, claimants, injured workers, and other stakeholders regarding claim status.
• Obtain and verify information by gathering missing or incomplete details from relevant parties.
• Assist with claim documentation and submission of required filings and documents.
• Draft and distribute correspondence in accordance with company standards.
• Maintain accurate claim records and data in the claims management system.
• Coordinate external vendors to support the claims process.
• Process payments and invoices following company policies.

Skills

Customer service

Verbal & written communication

Attention to detail

Organizational skills

Education

Associate's degree or equivalent

Tools

Claims management software

Microsoft Office Suite

Job description

Amerisure is hiring a Claims Adjuster Associate to support the claims department. This role assists adjusters throughout the claim lifecycle and communicates with policyholders, claimants, and agencies to move claims toward timely conclusions.

The position is hybrid with two in-office days. The ideal candidate has an associate’s degree or equivalent and about one year of insurance or customer-service experience, plus strong written and verbal communication and data-entry accuracy.