Hybrid Liability Claims Specialist

Entergy; Little Rock (AR); Hybrid; USD 48,000 - 72,000; Full time

Job summary

Entergy seeks a Customer Service Specialist I, II, or Sr. to investigate, evaluate and resolve liability claims across assigned jurisdictions. You will coordinate with internal teams and external vendors to ensure fair outcomes and thorough documentation.

The role requires strong claims knowledge, communication skills, and the ability to navigate complex liability issues while adhering to company guidelines. Hybrid work and professional development are supported.

Qualifications

• Bachelor's degree in Liberal Arts, Business, Insurance or Health Administration; Master’s degree a plus.
• Licensed Claims Adjuster (may be secured within the first year). Desired: Industry claims designation (SCLA, CWCP, AIC, etc.).

Responsibilities

• Handles liability claims from start to finish in assigned territories, ensuring thorough investigations and resolutions.
• Interacts with field employees and customer service to explain liability concepts and keep leadership informed.
• Maintains timely internal claim-status communications to management and other departments.
• Notes and reports developments to Legal, Risk Management, and carriers as appropriate.
• Establishes reserves and uses authority for settlements per guidelines; documents all claim activity.

Skills

Safety commitment

Liability knowledge

Claim adjudication

Communication

Problem solving

Independent work

MS Office

Claims database

Education

Bachelor's degree in Liberal Arts, Business, Insurance or Health Administration

Master’s degree (a plus)

Tools

MS Office

Claims database

Job description

Entergy seeks a Customer Service Specialist I, II, or Sr. to investigate, evaluate and resolve liability claims across assigned jurisdictions. You will coordinate with internal teams and external vendors to ensure fair outcomes and thorough documentation.

The role requires strong claims knowledge, communication skills, and the ability to navigate complex liability issues while adhering to company guidelines. Hybrid work and professional development are supported.