Hybrid Claims Manager - Casualty & Team Lead

West Bend Insurance Company; West Bend (WI); Hybrid; USD 109,000 - 137,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Company Match

Paid Time Off

Bonus eligible

Job summary

West Bend Insurance Company is seeking a senior leader to oversee a team of claims representatives responsible for moderate to complex casualty claims for personal and commercial accounts. The role emphasizes triage, supervision of investigations, and delivering high-quality resolutions.

The position offers a hybrid work schedule with collaboration days, and candidates should have a strong background in casualty claims along with leadership experience.

Qualifications

• 3+ years of experience in claims management focusing on casualty.
• 10+ years of claims handling experience.
• Strong leadership and mentoring abilities.

Responsibilities

• Oversee a team of claims representatives handling moderate to complex casualty claims.
• Triaging, assigning, and supervising investigations and resolutions.
• Recruit, train, develop, and evaluate personnel including performance reviews.
• Manage special projects as assigned.

Skills

Claims management

Casualty claims

Leadership

Interpersonal skills

Communication & negotiation

Analytical skills

MS Word & Excel

Education

Bachelor's degree

Professional certifications

Continuing education

Tools

MS Word

MS Excel

Job description

West Bend Insurance Company is seeking a senior leader to oversee a team of claims representatives responsible for moderate to complex casualty claims for personal and commercial accounts. The role emphasizes triage, supervision of investigations, and delivering high-quality resolutions.

The position offers a hybrid work schedule with collaboration days, and candidates should have a strong background in casualty claims along with leadership experience.