Hybrid Claims Associate — Customer Care & Investigation

State Farm; Richardson (TX); Hybrid; USD 48.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with company contributions

Tuition assistance

Matching Gift Program

Generous time off and parental leave

Zusammenfassung

State Farm in Richardson, TX is seeking Claim Associates for a hybrid role that blends in-office collaboration with time from home. You will help customers through the claims process, investigate coverage, and document files with care.

Training is provided, with flexible hours and overtime possible as needed. The position emphasizes excellent communication, multi-tasking across platforms, and accountability, with a competitive starting salary and annual incentive opportunities.

Qualifikationen

• Strong written and verbal communication across multiple channels.
• Strong critical thinking and decision-making skills.
• Ability to multi-task across technical platforms.
• Accountability and reliability in handling customer claims.
• Resourcefulness in solving problems and guiding customers.

Aufgaben

• Answering inbound calls and making outbound calls to customers within a fast paced, call center environment
• Supporting our customers through personalized, caring, and simple interactions
• Proactively investigating claims
• Applying policy coverage
• Accurately documenting claim files

Kenntnisse

Written communication

Verbal communication

Critical thinking

Decision making

Accountability

Resourcefulness

Jobbeschreibung

State Farm in Richardson, TX is seeking Claim Associates for a hybrid role that blends in-office collaboration with time from home. You will help customers through the claims process, investigate coverage, and document files with care.

Training is provided, with flexible hours and overtime possible as needed. The position emphasizes excellent communication, multi-tasking across platforms, and accountability, with a competitive starting salary and annual incentive opportunities.