Claims Care Specialist - Hybrid & Growth Opportunities

State Farm; Dunwoody (GA); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Get Paid

Stay Well

Develop & Grow

Plan Ahead

Time Off

Giving Back

Retirement Benefits

Job summary

State Farm in Dunwoody, GA is seeking Claims Associates to support customers through the claims process with Remarkable service. This hybrid role blends time from home with in-office collaboration to learn and apply best practices.

Training, licensing, and background checks are part of the onboarding process. The position emphasizes strong communication, critical thinking, and the ability to multitask across systems while delivering compassionate, accurate service.

Qualifications

• Employees must complete required training and licensing exams.
• Background checks will be conducted as part of state requirements.

Responsibilities

• Answer inbound calls and make outbound calls to customers.
• Support customers with personalized, caring interactions.
• Proactively investigate claims and apply policy coverage.
• Accurately document claim files.

Skills

Strong written communication

Strong verbal communication

Critical thinking

Multi-tasking

Accountability

Resourcefulness

Job description

State Farm in Dunwoody, GA is seeking Claims Associates to support customers through the claims process with Remarkable service. This hybrid role blends time from home with in-office collaboration to learn and apply best practices.

Training, licensing, and background checks are part of the onboarding process. The position emphasizes strong communication, critical thinking, and the ability to multitask across systems while delivering compassionate, accurate service.