Hybrid Claims Specialist – Auto & Property

State-Farm-319b4913; Richardson (TX); Hybrid; USD 63,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

Benefits package

Training programs

Job summary

State Farm is seeking a Claims Specialist to support auto and property claims in a hybrid role based in Richardson, Texas. You will investigate, evaluate, negotiate, and settle claims while applying policy knowledge and regulatory requirements to determine coverage and damages.

You will handle high-volume calls, communicate with customers, agents, and stakeholders, and work in a team to deliver Remarkable service.

Qualifications

• Bachelor's degree in a related field preferred or equivalent work experience.
• Experience as a Claim Specialist in auto and/or property claims with CCC, Xactimate, XactContents.
• Strong knowledge of auto/property policies, coverage and claim handling practices.
• Familiarity with state regulations and compliance requirements.
• Proven ability to assess damages, estimate repairs, and negotiate settlements.

Responsibilities

• Investigating, evaluating, negotiating, and settling claims.
• Applying policy knowledge and regulations to determine coverage, liability, and damages.
• Handling high-volume inbound and outbound calls and written communications.
• Managing multiple tasks in a fast-paced claim environment.
• Providing empathetic, customer-focused interactions.

Skills

CCC software

Xactimate

XactContents

Policy knowledge

Negotiation

Communication

Empathy

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Xactimate software

XactContents software

Job description

State Farm is seeking a Claims Specialist to support auto and property claims in a hybrid role based in Richardson, Texas. You will investigate, evaluate, negotiate, and settle claims while applying policy knowledge and regulatory requirements to determine coverage and damages.

You will handle high-volume calls, communicate with customers, agents, and stakeholders, and work in a team to deliver Remarkable service.