Hybrid Claims Associate - Benefits & Claims Support

Aston Carter; United States; Ibrido; USD 49.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental and vision plans

PTO

Descrizione del lavoro

Aston Carter in Lincoln, NE seeks a Claims Associate to handle member inquiries, explain benefits, and resolve claims across multiple systems. The role emphasizes professional communication, accuracy, and organized multitasking in a hybrid work setting.

The position requires at least 1 year of customer service experience and a High School Diploma, with a pay range of $49,000 to $58,000 annually. Training supports a flexible schedule and on-site/hybrid work arrangements.

Competenze

• Professional phone etiquette.
• Telephone customer service experience, comfortable taking inbound and outbound calls.
• Strong technical aptitude with proficiency in Microsoft Office products, including a claim system.
• Reliability and accountability for attendance and adherence to a hybrid schedule.
• At least 1 year of customer service experience required.
• High School Diploma required.

Mansioni

• Answer an average of 20-25 calls daily, explaining medical or vision claims.
• Help members understand their Explanation of Benefits, research claim status, payment information, deductibles, copays, and eligibility questions.
• Resolve concerns or elevate complex issues when necessary.
• Document call details, complete follow-up tasks, and other assigned duties.

Conoscenze

Phone etiquette

Call center experience

Microsoft Office

Claim system

Hybrid schedule adherence

Customer service experience

Formazione

High School Diploma

Strumenti

Microsoft Office

Claim system

Descrizione del lavoro

Aston Carter in Lincoln, NE seeks a Claims Associate to handle member inquiries, explain benefits, and resolve claims across multiple systems. The role emphasizes professional communication, accuracy, and organized multitasking in a hybrid work setting.

The position requires at least 1 year of customer service experience and a High School Diploma, with a pay range of $49,000 to $58,000 annually. Training supports a flexible schedule and on-site/hybrid work arrangements.