Hybrid Claims Associate: Lincoln Benefits & Training

Aston Carter; Lincoln (NE); Ibrido; USD 49.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

13 Paid Holidays

Health, Dental, Vision + PTO

Descrizione del lavoro

Aston Carter is seeking a Claims Associate in Lincoln, NE for handling member inquiries, explaining benefits and claims, and navigating multiple systems. The role emphasizes professionalism, accuracy, and organization on calls.

The position is hybrid with in-office training and subsequent remote work options, requiring strong customer service skills and familiarity with claim processes. Salary ranges and benefits apply.

Competenze

• At least 1 year of customer service experience.
• High School Diploma required.
• Proficiency in Microsoft Office and claim systems.
• Strong phone etiquette and professional communication.

Mansioni

• Answer 20-25 calls daily and explain medical or vision claims.
• Help members understand their Explanation of Benefits and check claim status.
• Resolve concerns or escalate complex issues as needed.
• Document call details and complete follow-up tasks.

Conoscenze

Phone etiquette

Customer service

Microsoft Office

Claim system

Attendance reliability

1+ year experience

Formazione

High School Diploma

Strumenti

Microsoft Office

Claim system

Descrizione del lavoro

Aston Carter is seeking a Claims Associate in Lincoln, NE for handling member inquiries, explaining benefits and claims, and navigating multiple systems. The role emphasizes professionalism, accuracy, and organization on calls.

The position is hybrid with in-office training and subsequent remote work options, requiring strong customer service skills and familiarity with claim processes. Salary ranges and benefits apply.