Hybrid Child Support Enforcement Assistant

State-of-Maine; Sanford (ME); Hybrid; USD 28,000 - 40,000; Full time

Job summary

The State of Maine is hiring a Human Services Enforcement Assistant in Sanford within the Department of Health and Human Services. The role provides paraprofessional administrative support in the DSER, handling documents, case building, and customer communications in a child support context.

Typical duties include processing documents, managing mail, imaging records, and scheduling genetic testing, with partial telework possible with management approval.

Qualifications

• Foundational office/administrative support competency.
• Proven ability to gather and organize information and maintain records.
• Strong written and verbal communication and customer service skills.
• Ability to work in a team and handle time-sensitive tasks.

Responsibilities

• Process administrative documents and assist with legal documents such as wage attachments and liens.
• Communicate with parents and provide information about the child support program.
• Manage correspondence and respond to time-sensitive mail and inquiries.
• Provide telephone customer service and build cases with applicants for child support services.
• Perform document imaging and indexing and assist with general office duties.
• Schedule genetic testing and support office operations as needed.

Skills

Communication skills

Customer service

Teamwork

Written and Verbal communication

Data entry

Tools

Outlook

Excel

MS Word

Job description

The State of Maine is hiring a Human Services Enforcement Assistant in Sanford within the Department of Health and Human Services. The role provides paraprofessional administrative support in the DSER, handling documents, case building, and customer communications in a child support context.

Typical duties include processing documents, managing mail, imaging records, and scheduling genetic testing, with partial telework possible with management approval.