Human Services Enforcement Assistant

Department of Marine Resources; Sanford (ME); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Department of Health and Human Services (DHHS) is seeking a Human Services Enforcement Assistant in the Division of Support Enforcement & Recovery (DSER) in Sanford, Maine. The role involves processing administrative documents, answering questions, and managing case-related communications within a full-time, 8-5 schedule with potential partial telework upon approval.

Applicants should have foundational office support experience and be proficient in Outlook, Excel, MS Word; data entry; and strong

Qualifications

• Foundational education, training, and/or experience in office/administrative support or related area.
• Submit resume and cover letter describing skills as expert, skilled or novice in specified areas (Outlook, Excel, Word, data entry, communications, customer service, teamwork).

Responsibilities

• Processing administrative documents and assisting with processing legal documents (e.g., wage attachments, license revocation, passport denial, motor vehicle liens).
• Communicating with parents and providing information about the child support program.
• Managing and prioritizing correspondence (electronic and hard mail) and addressing time-sensitive mail promptly.
• Telephone customer service.
• Building cases and managing contact with individuals applying for child support services.
• Document imaging and indexing.
• Scheduling genetic testing.
• Assisting with general office duties.

Skills

Data Entry

Written and Verbal Communications

Customer Service

Teamwork

Tools

Outlook

Excel

MS Word

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.

Department of Health and Human Services (DHHS)

Opening Date: October 22, 2026

Closing Date: November 4, 2026

Job Class Code: 5038

Grade: 17 (Admin Services)

Salary: $20.14 - $28.99 per hour

Position Number: 02000-2669

Location: Sanford

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

The Human Services Enforcement Assistant position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.

Partial telework schedule may be available with management approval.

Core Responsibilities

• Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
• Communicating with parents, answering questions, and providing information about the child support program
• Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
• Telephone Customer Service
• Building cases and managing contact with individuals applying for child support services
• Document imaging and indexing
• Scheduling genetic testing
• Assisting with general office duties

Minimum Qualifications

To qualify for this position, you must have foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.

Please submit a resume and cover letter describing your skills as expert, skilled or novice in the following areas:

• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;
• Data Entry (entering data and narratives)
• Written and Verbal Communications, including keyboarding & telephone skills;
• Customer Service;
• Teamwork

Applicant Screening

Note: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Thinking about applying?

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Agency Information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department's interest in the Maine District Court in matters pertaining to child support.

The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou. This position requires occasional travel.

Application Information

For additional information about this position please contact Deborah Bernier at [e-mail] or 207- 490-5483

Please submit all documents or files in a PDF or Word format.

To request a paper application, please contact [e-mail]

Benefits of working for the State of Maine

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valua