Human Services Enforcement Assistant

State-of-Maine; Sanford (ME); Hybrid; USD 28,000 - 40,000; Full time

Job summary

The State of Maine is hiring a Human Services Enforcement Assistant in Sanford within the Department of Health and Human Services. The role provides paraprofessional administrative support in the DSER, handling documents, case building, and customer communications in a child support context.

Typical duties include processing documents, managing mail, imaging records, and scheduling genetic testing, with partial telework possible with management approval.

Qualifications

• Foundational office/administrative support competency.
• Proven ability to gather and organize information and maintain records.
• Strong written and verbal communication and customer service skills.
• Ability to work in a team and handle time-sensitive tasks.

Responsibilities

• Process administrative documents and assist with legal documents such as wage attachments and liens.
• Communicate with parents and provide information about the child support program.
• Manage correspondence and respond to time-sensitive mail and inquiries.
• Provide telephone customer service and build cases with applicants for child support services.
• Perform document imaging and indexing and assist with general office duties.
• Schedule genetic testing and support office operations as needed.

Skills

Communication skills

Customer service

Teamwork

Written and Verbal communication

Data entry

Tools

Outlook

Excel

MS Word

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State..Department of Health and Human Services (DHHS)Opening Date: October 22, 2026Closing Date: November 4, 2026Job Class Code: 5038Grade: 17 (Admin Services)Salary: $20.14 - $28.99 per hourPosition Number: 02000-2669Location: SanfordCurrently, this position is not eligible for visa sponsorship or STEM OPT extensions.The Human Services Enforcement Assistant position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.Partial telework schedule may be available with management approval.Core Responsibilities:The Human Services Enforcement Assistant is a paraprofessional position providing administrative support in a Child Support Office. Duties can vary and include, but are not limited to:• Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens• Communicating with parents, answering questions, and providing information about the child support program• Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly• Telephone Customer Service• Building cases and managing contact with individuals applying for child support services• Document imaging and indexing• Scheduling genetic testing• Assisting with general office dutiesMinimum Qualifications:To qualify for this position, you must have foundational education, training, and/or experience in office/administrative support work or another related area demonstrating competency in applying office support processes, procedures, and practices; gathering and organizing information; tracking and maintaining records; and explaining or assisting with administrative processes.Please submit a resume and cover letter describing your skills as expert, skilled or novice in the following areas:• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;• Data Entry (entering data and narratives)• Written and Verbal Communications, including keyboarding & telephone skills;• Customer Service;• TeamworkNote: Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.Thinking about applying?Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.Agency information:The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support.The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou. This position requires occasional travel.Application Information:For additional information about this position please contact Deborah Bernier at [e-mail] or 207- 490-5483Please submit all documents or files in a PDF or Word format.To request a paper application, please contact [e-mail] of working for the State of Maine:No matter where you work across Maine state government, you find employees who embody our state motto—\"Dirigo\" or \"I lead\"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value) , depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.Health Insurance Premium Credit – Participation decreases employee-only premiums by 5% . Visit the Office of Employee Health and Wellness for more information about program requirements .Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .Living Resources Program – Navigate challenging work and life situations with our employee assistance program.Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act .Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request..If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.