Human Services Enforcement Assistant

Department of Health and Human Services; Caribou (ME); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks of vacation leave annually

Health Insurance Coverage – state plan

Retirement Plan – MainePERS

Gym Membership Reimbursement

Flexible Spending Accounts

Parental leave

Deferred Compensation – 457(b)

Job summary

Department of Health and Human Services (DHHS) in Caribou, ME is seeking a Human Services Enforcement Assistant to support the Division of Support Enforcement & Recovery. This full-time role runs Monday–Friday, 8–5, with partial telework possible with management approval.

Responsibilities include collecting and reviewing documents, calculating obligations, coordinating with custodial/non-custodial parents, and training new staff. Applicants will undergo pre-employment screening.

Qualifications

• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications.
• Data Entry (entering data and narratives).
• Written and Verbal Communications, including keyboarding & telephone skills.
• Customer Service.
• Teamwork.

Responsibilities

• Provides customer service, answers phones, and assists with general questions pertaining to process or procedures.
• Performs quality control on cases to ensure all documents are completed accurately and in compliance with established procedures.
• Reviews cases for completion of documents and assigns cases to appropriate staff.
• Scans completed forms and cases into designated historical archive (i.e. Docuware).
• Meets with custodial parents to review and complete paperwork needed for child support proceedings.
• Gathers financial and personal information needed to determine the responsible parent's obligation, ability to pay, and schedule of payment.
• Investigates and tracks parental information using multiple avenues to gather information for liability calculations.
• Reviews and evaluates assigned caseload to identify problems and determine type of action required.
• Collects and prepares information to develop evidence to be presented in civil and criminal court proceedings.
• Oversees intergovernmental communication and process according to procedures to support out-of-state custodial or non-custodial parents pertaining to child support.
• Trains newly hired Human Enforcement Agents or Human Enforcement Support Assistants on policy, procedure, and systems.
• Provides consultation for technology updates and advises on process updates to meet department needs as well as State and Federal requirements.
• Monitors established child support payments to identify changes in employment or lapses in payment.
• Investigates and gathers information on lapsed payments by reaching out to the non-custodial or custodial parent, sending letters of inquiry, verifying employment, and communicating with jails if the parent is in custody to identify reason for lapsed payment.
• Performs paternity DNA swabbing, maintains chain of evidence and paperwork to establish paternity of child.
• Maintains court calendars and coordinates the assignment of agents to open cases.
• Updates computation spreadsheets as needed and/or prepares the computation for new cases.

Skills

Outlook, Excel, MS Word

Data Entry

Written and Verbal Communications

Customer Service

Teamwork

Job description

Department of Health and Human Services (DHHS) Opening Date: October 26, 2026 Closing Date: November 6, 2026 Job Class Code: 5038 Grade: 17 (Admin Services) Salary: $20.14 - $28.99 per hour Position Number: 02000-2684 Location: Caribou Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. This position allows for partial telework with management approval. The Human Services Enforcement Assistant position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5.

Core Responsibilities

• Provides customer service, answers phones, and assists with general questions pertaining to process or procedures.
• Performs quality control on cases to ensure all documents are completed accurately and in compliance with established procedures.
• Reviews cases for completion of documents and assigns cases to appropriate staff.
• Scans completed forms and cases into designated historical archive (i.e. Docuware).
• Meets with custodial parents to review and complete paperwork needed for child support proceedings.
• Gathers financial and personal information needed to determine the responsible parent's obligation, ability to pay, and schedule of payment.
• Investigates and tracks parental information using multiple avenues to gather information for liability calculations.
• Reviews and evaluates assigned caseload to identify problems and determine type of action required.
• Collects and prepares information to develop evidence to be presented in civil and criminal court proceedings.
• Oversees intergovernmental communication and process according to procedures to support out-of-state custodial or non-custodial parents pertaining to child support.
• Trains newly hired Human Enforcement Agents or Human Enforcement Support Assistants on policy, procedure, and systems.
• Provides consultation for technology updates and advises on process updates to meet department needs as well as State and Federal requirements.
• Monitors established child support payments to identify changes in employment or lapses in payment.
• Investigates and gathers information on lapsed payments by reaching out to the non-custodial or custodial parent, sending letters of inquiry, verifying employment, and communicating with jails if the parent is in custody to identify reason for lapsed payment.
• Performs paternity DNA swabbing, maintains chain of evidence and paperwork to establish paternity of child.
• Maintains court calendars and coordinates the assignment of agents to open cases.
• Updates computation spreadsheets as needed and/or prepares the computation for new cases.

Minimum Qualifications

• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications;
• Data Entry (entering data and narratives);
• Written and Verbal Communications, including keyboarding & telephone skills;
• Customer Service;
• Teamwork;

Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Agency information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support. The Division of Support Enforcement & Recovery has offices located statewide in Biddeford, Sanford, Portland, Lewiston, Augusta, Rockland, Bangor, Ellsworth & Caribou. This position requires occasional travel.

Application Information

For additional information about this position please contact Wendy Landes at [e-mail] or [phone].

Benefits of working for the State of Maine

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
• There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.