Hybrid Child Support Enforcement Assistant

Department of Health and Human Services; Caribou (ME); Híbrido; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13 paid holidays

3+ weeks of vacation leave annually

Health Insurance Coverage – state plan

Retirement Plan – MainePERS

Gym Membership Reimbursement

Flexible Spending Accounts

Parental leave

Deferred Compensation – 457(b)

Descripción de la vacante

Department of Health and Human Services (DHHS) in Caribou, ME is seeking a Human Services Enforcement Assistant to support the Division of Support Enforcement & Recovery. This full-time role runs Monday–Friday, 8–5, with partial telework possible with management approval.

Responsibilities include collecting and reviewing documents, calculating obligations, coordinating with custodial/non-custodial parents, and training new staff. Applicants will undergo pre-employment screening.

Formación

• Outlook, Excel, MS Word and comparable word processing/spreadsheet applications.
• Data Entry (entering data and narratives).
• Written and Verbal Communications, including keyboarding & telephone skills.
• Customer Service.
• Teamwork.

Responsabilidades

• Provides customer service, answers phones, and assists with general questions pertaining to process or procedures.
• Performs quality control on cases to ensure all documents are completed accurately and in compliance with established procedures.
• Reviews cases for completion of documents and assigns cases to appropriate staff.
• Scans completed forms and cases into designated historical archive (i.e. Docuware).
• Meets with custodial parents to review and complete paperwork needed for child support proceedings.
• Gathers financial and personal information needed to determine the responsible parent's obligation, ability to pay, and schedule of payment.
• Investigates and tracks parental information using multiple avenues to gather information for liability calculations.
• Reviews and evaluates assigned caseload to identify problems and determine type of action required.
• Collects and prepares information to develop evidence to be presented in civil and criminal court proceedings.
• Oversees intergovernmental communication and process according to procedures to support out-of-state custodial or non-custodial parents pertaining to child support.
• Trains newly hired Human Enforcement Agents or Human Enforcement Support Assistants on policy, procedure, and systems.
• Provides consultation for technology updates and advises on process updates to meet department needs as well as State and Federal requirements.
• Monitors established child support payments to identify changes in employment or lapses in payment.
• Investigates and gathers information on lapsed payments by reaching out to the non-custodial or custodial parent, sending letters of inquiry, verifying employment, and communicating with jails if the parent is in custody to identify reason for lapsed payment.
• Performs paternity DNA swabbing, maintains chain of evidence and paperwork to establish paternity of child.
• Maintains court calendars and coordinates the assignment of agents to open cases.
• Updates computation spreadsheets as needed and/or prepares the computation for new cases.

Conocimientos

Outlook, Excel, MS Word

Data Entry

Written and Verbal Communications

Customer Service

Teamwork

Descripción del empleo

Department of Health and Human Services (DHHS) in Caribou, ME is seeking a Human Services Enforcement Assistant to support the Division of Support Enforcement & Recovery. This full-time role runs Monday–Friday, 8–5, with partial telework possible with management approval.

Responsibilities include collecting and reviewing documents, calculating obligations, coordinating with custodial/non-custodial parents, and training new staff. Applicants will undergo pre-employment screening.