Human Services Enforcement Agent

Department of Marine Resources; Lewiston (ME); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation

Health insurance

Job summary

The Department of Health and Human Services (DHHS) in Lewiston, Maine is seeking Human Services Enforcement Agents to locate non-custodial parents, establish and enforce child support, and determine paternity. The role includes investigative and protective services work with potential for partial telework after the first year of training.

Required is a Bachelor's degree in Criminal Justice, Public Administration, or related field; background checks and pre-employment screening apply.

Qualifications

• A Bachelors Degree in Criminal Justice, Business or Public Administration, or a related field. Directly related paraprofessional or higher level experience may be substituted for education on a year-for-year basis.

Responsibilities

• Investigative services work locating non-custodial parents.
• Establishing, enforcing, and collecting child support obligations.
• Establishing the paternity of children born out of wedlock.
• Enforcement services work initiating administrative collection actions.
• Initiating appropriate court action.
• Representing the Department's interest in Maine District Court in matters pertaining to child support.

Education

Bachelor's Degree in Criminal Justice, Business or Public Administration, or related field

Job description

Department of Health and Human Services (DHHS)

Opening Date: October 22, 2026

Closing Date: November 4, 2026

Job Class Code: 5009

Grade: 21 (Professional & Technical)

Salary: $25.82 - $31.50 per hour*

*Employees in this classification begin at $25.82, Step 4 of the pay scale

Position Numbers: 02000-1564, 02000-2414

Location: Lewiston

These positions are not eligible for visa sponsorship or STEM OPT extensions.

These positions allow for a partial telework schedule with management approval based on operational needs after the first 1 year of initial training.

Core Responsibilities:

Human Services Enforcement Agents perform investigative, protective services work in locating non-custodial parents; establishing, enforcing, and collecting child support obligations; and establishing the paternity of children born out of wedlock.

• Investigative services work in locating non-custodial parents.


• Establishing, enforcing, and collecting child support obligations.


• Establishing the paternity of children born out of wedlock.


• Enforcement services work initiating administrative collection actions.


• Initiating appropriate court action.


• Representing the Department's interest in Maine District Court in matters pertaining to child support.

Minimum Qualifications:

A Bachelors Degree in Criminal Justice, Business or Public Administration, or a related field. Directly related paraprofessional or higher level experience may be substituted for education on a year-for-year basis.

Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department's interest in the Maine District Court in matters pertaining to child support. This position requires occasional travel.

Application Information:

For additional information about this position please contact Melanie McGuire at [phone] or e-mail [e-mail]

Benefits of working for the State of Maine:

We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.


• Health Insurance Coverage - The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value) , depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.


• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5% . Visit the Office of Employee Health and Wellness f