Hybrid Child Support Case Manager

Iowa National Guard; Burlington, Northern (IA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Flexible spending accounts

Life insurance

Employee assistance program

Employee discounts

Job summary

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services, seeks a Child Support Case Manager to perform complex case management and coordinate with community partners.

The ideal candidate will handle paternity, medical and support establishment, and modifications with discretion and integrity, working in a hybrid Iowa office setting.

Qualifications

• Requires an associate degree or equivalent experience with public contact work.
• Complex case management and interaction with community partners are core aspects of the role.
• Ability to handle confidential information with discretion and maintain confidentiality.

Responsibilities

• Conduct complex case management for paternity, medical and support establishment, and order modifications.
• Communicate with community partners and stakeholders via phone, email, and written correspondence.
• Analyze complex case situations to determine actions to establish or modify support orders.

Skills

Case management

Conflict resolution

Customer service

Oral communication

Written communication

Attention to detail

Education

Associate's degree

Tools

Microsoft Office

Excel

Word

Outlook

ICAR

Job description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services, seeks a Child Support Case Manager to perform complex case management and coordinate with community partners.

The ideal candidate will handle paternity, medical and support establishment, and modifications with discretion and integrity, working in a hybrid Iowa office setting.